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At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day.
We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work.
We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.
Member of Technical Staff, Payments Data Reliability Take your technical skills to the next level with the Payments Data Reliability team at PayPal. This team is responsible for responding to any critical live issues.
Payments Data Reliability Team is looking for a strong and well-rounded engineer with an investigative mind, great troubleshooting/debugging skills and strong customer focus. A success profile will have a strong sense of ownership of the application stack, great analytical and problem solving skills, in depth knowledge on latest technologies, ability to self -learn and attention to detail. You should be able to work independently and within a team.
Successful engineers will:
- Be driven to get results and not let anything get in your way
- Be proactive and anticipate/handle most issues before they blowup
- Exhibit a strong backbone and challenge the status quo when needed
- Demonstrate a high level of curiosity and keep abreast of the latest technologies
- Show pride of ownership and strive for excellence in everything they do
Core Responsibilities include but are not limited to the following:
- Triage and troubleshoot issues for PayPal products and applications on the live site.
- Work with product development teams and various business groups to prioritize, identify and develop reliability and supportability improvements.
- Work with Site Operation and command center teams to address sites issues.
- Weekend and after-hours support, on a rotating schedule, is required.
Job Requirements
The ideal candidate should have most of the following requirements:
- Five or more years of software development experience
- Excellent problem solving skills
- Experience in developing, troubleshooting/debugging complex multi-tier applications
- Proficiency in at least one object oriented programming language, Java (preferred) or C++
- Can Triage and Resolve issues with very little help or direction and show command and expertise in various PayPal products.
- Demonstrate business acumen while providing technical solutions and communicating clearly while liaising with our customers and stake holders.
- Handle escalations and represent SRE while interfacing with PayPal Command Center, MTS/CSTS, Release Management, Release Engineering and problem management.
- Communicate effectively and demonstrate resourcefulness and ability in accessing impacts and facilitating faster resolution to delight customers.
- Provide valuable Issue Intelligence for the major issues: By Identifying applications, monitoring, process and product gaps and propose [short-term] implement solutions to address them. Drive long term solutions with technology/product teams when appropriate.
- Proactive in suggesting permanent solutions for various site related issues.
- Identifies opportunities for engineer productivity improvements or directions and evangelizes them successfully.
- Work well within a team and contribute effectively to the success of those that they interact with regularly.
- Solid knowledge of PayPal technology stack.
- Proven ability to step up and lead by managing team workload and task prioritization.
- Develop strong working relationships across levels and functions. Facilitate problem diagnosis and resolution in relevant areas.
- Work with product development teams and various business groups to prioritize, identify and develop reliability and supportability improvements.
- Interact and participate with the various PD organizations in forums such as conferences and workshop.
- Able to evangelize innovations through prototyping or other means
- Experience with SQL, Tableau, Unix/Linux
- Scripting languages (Shell, Perl) a plus
- Experience with Git a plus.
- Strong verbal and written communication skills
For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid.
Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***************@paypal.com.
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