Penske Automotive Group Hiring for Service Appointment Coordinator Job at Englewood, NJ Full Time

Penske Automotive Group is looking for motivated Service Appointment Coordinators to join our call center based in Englewood, NJ.

We will train the right candidate, no prior automotive experience is needed! If you have a genuine interest in providing fantastic customer service to our clients, apply now! 25% remote option after 4 to 6 month training period.

JOIN OUR TEAM
At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace while delivering outstanding customer service to our clients. We are looking for dedicated and motivated Customer Service professionals who share that same passion to join our call center team.

As a Service Appointment Coordinator, you will promptly, professionally, and courteously help connect customers with our dealership team and arrange for valuable service appointments in a call center environment. Our average team member earns between $38,000-$45,000 per year while working in a safe and supportive environment with a traditional Monday through Friday, 5-day work week, schedule 9:30am-6pm and every other Saturday. On weeks working Saturday, you will receive a day off during the week.

WHAT THE ROLE IS

• Entry level customer service role which focuses on making appointments through various tasks for the service departments of six different New Jersey dealerships
• Answer high volume inbound phone calls and internet leads with the goal of converting each one into a service appointment
• Make outbound phone calls to schedule service appointments and help fill each day’s appointment capacities for each location
• Maintain consistent quality with every call based on criteria provided by management
• Detail customer concerns and set appropriate expectation for each appointment to ensure a positive experience
• Escalate and detail customer complaints to appropriate management team(s)

WHAT WE HAVE TO OFFER

• Fortune 500 company, ranked among the “World’s Most Admired Companies” by Fortune Magazine.
• Consistently recognized by Automotive News as among the “Best Dealerships to Work For.”
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Excellent communication, interpersonal and organizational skills. Ability to speak Spanish is a plus!
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to telephone and internet inquiries with courtesy, accuracy, and professionalism.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry… apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. All applicants must possess a valid driver’s license and have a good driving record.