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Responsibilities:
Customer Relationship:
Other
Must meet one of the following requirements to qualify for TESA:
Benefits: At Peraton, our benefits are designed to help keep you at your best, beyond the work you do with us daily. We are fully committed to the growth of our employees. From fully comprehensive medical plans, to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
We are looking for a Service Desk-Logistician in Weisbaden Germany.
The person that fills this role will be responsible for the following:
- Provide and maintain Tier 0-3 user support services to assist users with hardware, software and operational support requirements.
- Support existing and new field sites with hardware (e.g., desktops, laptops, and tablets) and basic networking and telecommunication support (e.g, troubleshooting and maintaining unclassified VTC systems, VPN, Webcasts, and Mobile Device Management (MDM).
- Support PC backups and Government/Commercial off The Shelf (GoTS/CoTS) software.
- Support service catalog maintenance, Move, Add, Change (MAC) services, output and auxiliary device management (e.g., keyboards, mice, cables, and headsets).
- Troubleshoot and maintain all peripheral devices to include monitors, external hard drives, printers, plotters, flat-bed scanners, and
- Support town halls, conferences, symposiums, classroom-like trainings, by setting up, operating, maintaining, troubleshooting and ensuring full functionality for audio and video equipment including microphones, cables, sound speakers, video screens, projectors, and video monitors.
- Complete trouble tickets for all user requests.
- Apply ITIL quality processes.
- Support a full range of IT logistics support to include identification, tracking, control and accounting of IT assets. Arranging shipping of IT equipment/assets to and from different European locations and receiving/processing new inventory new equipment.
- Maintain warranties, guarantees, software license agreements, pc certifications, expiring dates, maintenance contract records and equipment warranties for software and hardware,.
- Maintain IT supply rooms (clean, organize and keep easily accessible).
- Ensure quality processes are in place with constant review.
- Provide weekly and monthly status reports documenting work performed.
Customer Relationship:
- Maintain a high level of customer satisfaction for on-site and remote customers.
- Respond to service, product, technical, and customer questions.
- Excellent communication and customer service skills.
Other
- Surge work each fiscal year (July-September) and/or at the government’s direction.
Qualifications:
- Qualified candidates will meet or exceed the following:
- BS 5-7 Years, MS 3-5, PhD 0-2, additional experience in lieu of education Associate’s =2, Bachelor’s=4 and Master’s=6
- Baseline: IAT II (Security+)
- Must have Secret clearance
Must meet one of the following requirements to qualify for TESA:
- University Master’s Degree PLUS one year of RECENT applicable experience
- University Bachelor’s Degree PLUS three years of RECENT applicable experience
- Associates Degree PLUS seven years of RECENT applicable experience
- MAJOR certification in Computer Science PLUS 11 years of RECENT applicable experience
Benefits: At Peraton, our benefits are designed to help keep you at your best, beyond the work you do with us daily. We are fully committed to the growth of our employees. From fully comprehensive medical plans, to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Peraton Overview:
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
Target Salary Range: $66,000 – $106,000. This represents the typical salary range for this position based on experience and other factors. EEO Tagline (Text Only): An Equal Opportunity Employer including Disability/Veteran.
