Percept Health Hiring for IT Lead – Network and Telecom Systems Engineering Job at Pennington, NJ Full Time

Our client in New Jersey is looking for an IT lead/manager who designs, develops, implements, and supports secure network infrastructure and telecom systems inclusive of VANs, WANs, call centers, call accounting software, Call Pilot, and third-party products in the health system network. The lead will direct the supervision of network engineers, security engineers, telecom support technicians, telecom consultants, and vendors for duty assignments, work quality, and competence. The lead will formulate, organize, and provide lead technical direction to software-related projects involving corporate-wide telecommunications services. The lead will also oversee technical planning, development, and implementation to improve productivity and minimize costs. Finally, the lead will provide technical guidance pertaining to front-end devices, communications simulation, and queuing analysis.

Requirements:

• Bachelor’s degree or equivalent technical training.
• Five years leadership in network operations, network engineering or both for on-premises and cloud network infrastructure
• Five years as Telecom Engineer to include experience with Avaya technology, system design and implementations.
• Experience of working for a health system
• Strong knowledge of networking principles. Exceptional troubleshooting skills. Excellent interpersonal and verbal and written communication skills. Knowledge of telecommunication vendor billing practices and common billing errors to ensuring proper billing.
• Basic understanding of TCP/IP, IP subnetting, VLAN’s, Ethernet, routing and switching, VoIP telephony, cisco IP-IVR, call management, SIP protocols.
• Ability to understand new technologies and work with vendors. Ability to work in a fast paced, stressful environment.

Detailed role and responsibilities:

• Be the technical lead and manager and engage stakeholders, internal partners, external vendors, and executives to provide the best in class and secure network and telecom infrastructure
• Oversee the network infrastructure and engineers, including LANs, WANs, VPN, network peering, DNS, NAT, internet, network segments and other data communication infrastructure
• Enable the transition to the cloud and establish secure network infrastructure between on-premises, vendor-hosted and public cloud-hosted systems
• Provide senior level engineering assignments that will involve preparation of specifications, design and integrations of IP Telephony and IP contact center technologies.
• Direct supervision of telecom support specialists to maximize efficiency and quality of service. Distribute work assignments to staff, evaluate results, validate technical output, and implement corrective actions as needed.
• Manage inhouse technicians, telecom consultants and vendors on a daily basis to implement cost effective solutions with no compromise to quality service. Monitor operating and capital budget expenses.
• Ensure telecom specialists are competent and knowledgeable in all technical aspects required for their position. Facilitate training and develops support and training documentation as applicable.
• Ensure continuous operations of servers and services. Monitor all backbone links and network devices pertaining to telecom equipment. Handle disruptions of service and develop solutions to resolve problems as they arise in a work environment. Suggest solutions for smoother and efficient functioning of system. Perform traffic analysis. Maintain telecom network related to circuitry, installation, government compliance that include voice and data.
• Collaborate to specify hardware, software, and network layout to meet business requirements for performance and continuity. Assess network fabric and component utilization trends and make or recommend appropriate design changes and capacity augmentation steps to scale architecture. Provide statistical analysis of system performance trends including call performance, resource utilization and network capacity.
• Manage design, plan, and deployment of all components of new installations or upgrades to existing telecom systems. Coordinate all activities with vendors/consultants and IT network administrators related to installations for all voice platforms.
• Interact on escalation with Network Operations Center to troubleshoot problems reported by customers, vendors, and regulatory entities. analyze and isolate potential issues. Makes recommendations for future upgrades.
• Perform site evaluations, appropriate solution selections and ongoing support to all telecom operations. Support Capital Medical Physician Group practices at all existing locations and design new offices implementations and telephony infrastructure.
• Provide engineering design, deployment, and support to wireless voice networks via our various cell carriers, 2G/3G/4G.
• Maintain detailed documentation to include architectural layout, process, database schemas, coordinated dialing plans and other material related to telecommunications infrastructure.

Job Types: Full-time, Contract

Pay: $60.00 – $75.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Pennington, NJ 08534: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Avaya: 5 years (Required)
• Computer networking: 5 years (Preferred)

Work Location: One location