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Facility Manager
We’re (insert brand), part of North America’s largest provider of pet aftercare services. Our (insert city) facility is an inclusive home to a warm, friendly crew, who take pride in the meaningful work they do.
We’re looking for empathetic, results driven, and customer centric leaders to join our team, one who understands the balance between enthusiasm and compassion.
You’ll work with a close-knit team you know you can depend on, one that provides comprehensive aftercare services that include cremation, grief support, and memorials. Our team members are explorers, glass artists, car enthusiasts, parents, theme park fanatics, dog agility trainers, students, and moviegoers – and they love the work-life balance afforded at (insert brand). We value the effort you put in and provide opportunities for growth within our organization.
Reports To: Area Vice President or Regional Manager
Summary
The Facility Manager is responsible for day-to-day decision making and team leadership pertaining to all aspects of operations. Facility Manager will also oversee the deployment of corporate strategic plans within the site’s operations. This role will oversee the effective and efficient operation of all site processes in support of the organization’s targets for productivity, quality, customer service, revenue and profitability growth.
Core Competencies
- Customer Focus
- Ethics and Integrity
- Communication
- Teamwork
- Quality Orientation
- Adaptability/ Flexibility
- Decision Making and Judgement
- Planning and Organizing
- Problem Solving
- Accountability and Dependability
- Coaching and Mentoring
- Development and Continual Learning
What you’ll do
- Oversee all day to day operations at the facility
- Ensure all activities are performed safely and that the facility is maintained in a compliant state
- “Act like an owner” – demonstrate a strong business acumen when dealing with fellow employees, suppliers and customers
- Demonstrate comfort with P&L Statement and Cost reviews on a monthly basis
- Collaborate with corporate, AVP and COO and Regional Manager on annual budget development
- Utilize Key Performance Indicators to set objectives and drive facility performance
- Analyze daily and weekly demand signals (intake) and manage on-time fulfilment of orders
- Coordinate labor requirements against demand (short term and medium term)
- Understand equipment capabilities required to fulfill demand
- Coordinate tools operating supplies, packaging materials and products required to fulfill demand
- Manage completion of orders from intake to delivery to ensure on-time delivery of orders
- Maintain dashboards in PeT (our central order tracking and fulfillment software)
- Resolve order exceptions as they arise; work with client care, clinics and other departments to drive resolution
- Monitor pending deliveries and expedite past-due deliveries
- Maintain and optimize routes for pick-up and delivery efficiency
- Manage inventory levels of product and supplies and coordinate re-ordering as required
- Manage all aspects of the local workforce
- Work in conjunction with HR on all hiring, terminations, and performance management
- Coordinate and/or conduct training for all new and existing staff
- Schedule personnel and coordinate coverage for absenteeism and vacations
- Verify timecards to ensure accurate biweekly payroll; manage employee expenses
- Drive continuous improvement and ensure facility is well maintained
- Ensure equipment preventative maintenance schedules are adhered to
- Participate in routine audit and continuous improvement activities
- Manage implementation of special projects (new products, services or equipment related)
- Model and reinforce Gateway’s operational standards
- Deploy policies, standards and procedures
- Audit the facility to identify and close gaps versus Gateway’s standards
- Maintain facility in “tour ready” condition at all times.
- Perform all operations and customer service duties including, but not limited to: loading and unloading crematoriums, processing cremains, packaging, quality control and servicing a route as a driver/customer service representative
- Manage all local customer relations and interactions (intake, viewing and visitations, emergency pick-ups etc.)
- Confidently address any, and all, client concerns (with or without support from other functional areas)
- Engage with Sales team on local clinic retention and adoption initiatives or other clinic-facing sales activities
- Perform other duties as required.
Why you’re a great fit
- High School diploma or equivalent.
- Post-secondary degree or diploma attainment is ideal
- 3-5 years previous supervisory experience in an industrial or service environment with proven leadership abilities
- Demonstrated leadership skills, with a strong focus on operations and business processes
- Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets
- Demonstrated ability to identify key issues and propose practical solutions
- Demonstrated ability to plan, prioritize and execute activities and projects
Your work environment will include
- An office setting, working at a desk using phones and computers
- Frequent bending and lifting, (20lb minimum weight)
- Overtime and weekend work may be available during busier times
- You may occasionally handle deceased pets
What you can expect from us
- Competitive pay
- Medical, vision, and dental insurance
- Supportive management and administrative teams
- The potential for career growth within our organization
- Free, on-demand continuing education courses
- Employee Assistance Program
- Paid holidays and time off
Pay Rate: 60k-70k/yr
Work Hours: Full-Time
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee’s cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at (email address or phone number).
