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Job Description
Phillips 66 & YOU – Together we can fuel the future
Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Phillips 66 was recognized by Forbes as one of “America’s Best Employers” in 2021.
Learn more about Phillips 66 and watch our video “Trying New Things” by visiting phillips66.com/about.
Description
As part of the Finished Lubricants, the Account Coordinator is responsible for managing direct customer interface in the order-to-cash process including product supply and delivery, order entry, pricing, customer issues, invoicing, and projects. This involves partnering with Lubricants Management, Sales Representatives, Customer Service Account Specialists and others to optimize the order to cash process. Manages communications with other departments, inside and outside of Lubricants, to make decisions that impact order fulfillment processes, customer satisfaction and optimization of Lubricants value chain efficiencies. Balances daily responsibilities with project/process improvement identification and implementation in a team environment.
Responsibilities May Include
Acting as central point of contact and subject expert for management of customer operational issues.
Accountable for managing operational decisions to ensure orders are placed accurately, delivery is error-free, billing is prompt and accurate, and customer needs are met.
Managing product shipments and follow through to ensure they arrive at customer’s location on time.
Engaging with Sales and Logistics to find alternative means of supply for customer orders in the event of a product shortage or stockout.
Being the resolution focal point for conversations with customers regarding order issues and complaints.
Acting as a subject matter expert for the export of Lubricants, ensuring processes are in alignment with applicable laws and policies.
Proactively identifying and executing process improvements to improve margin and customer service levels.
Analyzing order and operational data to identify trends and key performance indicators.
Developing close partnership with Sales Representatives in order to independently manage customer queries within the scope of Customer Service.
Managing communications with internal partners to resolve value chain issues, including P66 plants, Product Management, Sales, Logistics, Transportation, and Finance.
Providing subject matter expertise to sales personnel to assist in new business development.
Developing the ability to back-up other Customer Service Center roles for vacation relief or workload surges.
Required Qualifications
Legally authorized to work in the job posting country
Bachelor’s Degree
Preferred Qualifications
Working knowledge of Truck, Rail, and waterborne modes of transportation and INCO Terms
Proficient with Microsoft Office and SAP
1 or more years of Phillips 66 Lubricants Customer Service experience involving service to National Account / direct customers
1 or more years of experience in developing, recommending and implementing high-impact process improvements
1 or more years of export experience in the lubricants or petrochemical industries, preferably in Central America, Asia, Europe, Mexico and Canada
Experience with SAP SD and SAP reporting tools
Communication skills: Advanced level, verbal and written
Experience managing multiple priorities/issues simultaneously while driving results and delivering real business improvements
1 or more years of experience serving others (external customers or internal partners) in an effective and professional fashion
1 or more years of experience identifying problem situations, initiating action and coordinating the right people together to work on issues
Total Rewards
At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:
Annual Variable Cash Incentive Program (VCIP) bonus
8% 401k company match, with an additional 0-4% Company 401k contribution based on the Company’s financial performance
Cash Balance Account pension
Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services
Learn more about Phillips 66 Total Rewards at hr.phillips66.com/.
To be considered
In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of August 25, 2022 .
Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities
Requisition ID: 56428
Location: Texas – Houston
Job Field: Operations
Division : Lubricants
Technical Req : No
