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Hotel:
Phoenix Glendale Renaissance
Job Description
Profile:
Telecommute: No
Bonus Eligible: No
Direct Reports: No
Reports To: Executive Chef, Banquet Manager or All Purpose Manager
Equipment: Uniform
Primary Purpose:
The primary purpose of the Restaurant Server is to provide guests with an excellent restaurant experience.
The primary purpose of the Restaurant Server is to provide guests with an excellent restaurant experience.
Work Performed:
The Restaurant Server will be tasked with the following duties, responsibilities, and assignments:
- Schedule dining reservations and arrange parties or special services;
- Ensure prompt and courteous service to guests;
- Answer telephone calls and process phone orders;
- Greet guests, escort them to tables, and provide menus, answering dining related questions, and suggest food and beverage items;
- Take food and beverage orders, relay orders to kitchen, and serve food to guests;
- Coordinate amenity delivery request in connection with the kitchen department;
- Monitors tables in assigned section ensuring all guests are served;
- Address guest complaints;
- Collect and process guest payments;
- Totals receipts at end of shift to verify sales and clear cash register;
- Ensures tips are reported properly for tax processing;
- Clear dirty table settings and prepare table for resetting;
- Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments;
- Inspect dining room serving stations for neatness and cleanliness;
- Assist service staff as necessary to service guests in a timely manner;
- Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and
- Any and all other work as required to complete the primary purpose of the position.
Qualifications:
Preferred Prior Experience:
Six (6) months of previous customer service, restaurant and/or cashier experience
Preferred Education:
High school diploma or equivalent
Required Licenses/ Certification:
Food Safety Training certified or become certified within first 60 days of employment.
Alcohol Awareness certified or become certified within first 60 days of employment
Preferred Technology:
Previous experience with Micros operating system
Physical:
Able to lift a minimum of 50lbs
Able to bend and squat repeatedly
Able to walk and stand for duration of scheduled shift
Other:
Flexible to work day, early morning, evening, weekend and holiday shifts
In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!
EOE, including disability/vets
Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos
