Photocentric Hiring For Sales Account Manager at Avondale, AZ, United States Full Time

Job Description

Photocentric is an award-winning US and UK based manufacturer who has been an innovator in photopolymer for over 18 years. We’re the largest and most trusted manufacturer of bespoke Photopolymer craft stamps in Europe and North America.

Due to our growth, we are now looking to recruit a new role which will suit a commercially minded, outstanding Sales Account Manager (Craft), to proactively account manage our existing customers within the papercraft sector of the arts and crafts industry, who will also help seek further expansion opportunities. This role is based at our new site in Avondale, Phoenix.

Benefits of becoming our Sales Account Manager (Craft):

• $60-80,000 pa
• Quarterly paid commission
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid holiday

Responsibilities of our Sales Account Manager (Craft) include:

• Pro-actively managing Craft accounts, managing customer communications, and working to form strong customer relationships to understand their needs.
• Manage customer queries and complaints, ensuring they are dealt with effectively by recording and investigating with appropriate corrective action being recorded.
• Be one of the first points of contact for incoming queries by phone, email, or website.
• Work alongside and support the VP of Sales to exceed our sales targets.
• Seek new opportunities to increase and maximise current sales with existing accounts by identifying new business opportunities as well as lapsed customer accounts.
• Manage incoming online enquiries.
• Progress chasing of current orders and open issues, whilst managing customer expectations, ensuring the best possible customer experience is given.
• Thriving for continual improvement and ensuring all policies and procedures are followed.
• General administration and accurate maintenance of sales customer records, including usage of our ERP system.
• Assist on occasions with dispatch, export documentation, shipping, inputting sales orders when necessary or in the absence of staff.
• Produce reports with the understanding of budgets and targets.
• Managing customer complaints and ensuring they are dealt with.
• Produce regular reports.
• Develop and maintain a strong working knowledgeable of our product range, the Craft market, and our competitors.
• Assist in new product development and marketing ideas.

Experience and skills required for our Sales Account Manager (Craft):

• Proven track record of working in a sales environment providing account management and outstanding customer experience.
• Knowledge of the Arts & Craft industry, with a particular focus on the Papercraft sector, and Craft Stamps as a product would be beneficial but not essential.
• Genuine interest in Craft or be any type of crafter desirable.
• Must be proactive, and willing to carry out any tasks necessary to meet deadlines and targets.
• Results-oriented, with an understanding of sales and targets and a drive to achieve.
• Excellent organisational skills, able to adapt to and manage fluctuating workloads.
• Negotiation skills and a problem solver.
• Excellent communication skills (both orally and written) is essential and must be a team player.
• Able to work both independently and as a team player focused upon the delivery of quality and customer satisfaction.
• Proficient computer skills, including Word, Excel. Experience of an ERP or CRM system such as Oracle would be beneficial.
• Can commute to Avondale, Phoenix on a daily basis.