PIH HEALTH Hiring For Scheduling Registrar, Radiology, Pih Health Good Samaritan, Full Time, Day Shift at Los Angeles, CA, United States Full Time

Job Description

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Hospital – Whittier, PIH Health Hospital – Downey and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women’s health, urgent care and emergency services. PIH Health is certified as a Great Place to Work TM. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Under the direction of Radiology Management, the Scheduling Registrar performs all tasks related to patient scheduling and pre-registration in an efficient, accurate and hospitable manner to ensure that patient, physician and organizational needs are met. Works closely with management to troubleshoot and resolve issues. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility.

Required Skills

• Critical thinking and problem solving skills to identify and resolve problems in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Knowledge of customer service principles and practices
• Attention to detail, actively listens and always follows appropriate channels of communication
• Excellent organizational skills, strong interpersonal skills
• Uses time efficiently, able to deal with frequent change or unexpected events
• Must be able to handle multiple tasks with interruption
• Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
• Good English spelling, reading and comprehension skills
• Knowledge and ability to perform tasks with Microsoft Office software
• Bilingual preferred

Required Experience

Required:

• Successful completion of high school education or GED
• Ability to maintain composure and balance multiple priorities in a fast-paced environment
• Minimum one (1) year customer service experience
• LA City fire card within 6 months of employment

Preferred:

• Minimum 1 year Healthcare or Call Center Experience
• Telephone experience with excellent telephone etiquette
• Knowledge of insurance/authorization process and basic medical terminology
• Medical Assistant
• Work experience in a Call Center setting

Beyond the benefits that come with working for the area’s leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you’ll enjoy an extremely competitive compensation and benefits package. We are an equal opportunity employer and seek diversity in our workforce. EOE M/F/D/V