Fleet Account Support Manager
Status: Exempt (salaried)
Department: 000380
This is a remote position
Position Summary
The Fleet Account Support Manager is responsible as the day-to-day point of contact to manage key Plug Power customer relationships. This role may be dedicated to a single key customer account or multiple customer accounts depending upon a variety of circumstances. In all cases, the FASM, must act as a direct liaison to their assigned customer stakeholders and provide for their optimal utilization and satisfaction with Plug Power’s GenKey solution. As part of the overall Plug Power service team, the FASM must regularly communicate and engage with their assigned customer(s) to understand needs and gather ongoing feedback. The FASM will take lead on addressing any needs on behalf of the customer and will collaborate with internal colleagues as required to be sure that all customer needs are handled timely and comprehensively. The occupant of the role must be adept at managing a variety of customer requirements at any given time thereby necessitating a high degree of familiarity with Plug Power technology and internal workflows. The ideal candidate for this role is someone familiar with Plug Power’s GenKey solution and related field deployment activities while also being highly effective at coordinating efforts within the organization to drive actions and resolve open issues.
Core Duties and Responsibilities
Education and Experience
Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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