Opelika, AL
Summary:
Position is responsible for network support calls and monitoring the Company’s network. Ensure reliable customer services and help to maintain department readiness for response to outages. Monitor overall system health and respond, troubleshoot and escalate troubles as needed.
Duties & Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High School diploma or equivalent required. Associates Degree in related field preferred. Minimum of 5 years of service-provider experience in either telecommunications, video or broadband is required. Experience with fiber-to-the-premise and fixed-wireless networks is a plus. Experience with enterprise networks including systems administration and networking is a plus. Employee should be able to perform in high stress environment.
Computer Skills:
MS Office software, business or general ledger software, Internet, e-mail, and database software as required.
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:
The employee generally works in an indoor office environment; overtime may be required and attendance at evening or weekend company functions and events and/or public relations functions and events is expected. Travel to other locations may be required.
Benefits:
Point Broadband is an equal opportunity employer. For further information, please visit:
EEO is the Law Poster | U.S. Equal Employment Opportunity Commission
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