International Service Director / Field Service Technicians
These are excellent job opportunities for skilled technicians who love their work and seek adventure and knowledge, while making a positive impact on the environment. Our goals are to provide Solar Hybrid Energy systems that combine solar with natural gas or propane thereby reducing demand for diesel, coal, and gasoline. Our technologies make solar more affordable and practical. We can provide lower carbon emissions than most power plants. Our focused markets are telecommunications, marine, residential, EV charging, micro-grids, farming, and rural power. Low cost energy for telecommunications brings low cost broadband services to rural areas and provides important services during disasters. Servicing the needs of telecommunication cell towers takes us all over the USA and the world. So, if you are into diving, fishing, hiking, boating, watching nature, photography, and meeting foreign cultures you can experience places and events that most people never heard of.
For those that prefer to limit their travel to the USA we have plenty of opportunities in the USA. Some positions allow work from home.
Established in 1979, Polar Power Inc. is a leading manufacturer and global distributor of DC generators, renewable energy and cooling systems to the telecommunications, military, electric vehicle, marine, and commercial markets. Polar Power operates an in-house design and manufacturing of alternators, generators, brushless DC motors, microprocessor controls, and propane, natural gas, diesel engines. In addition to providing superior products, Polar Power is committed to implementing technologies that will improve the environment and the quality of lives globally.
Polar Power Inc. is publicly traded on NASDAQ (Ticker: POLA) See: www.polarpower.com
EXPERIANCE / KNOWLEDGE / SKILL
· AC or DC Generator service
· Storage Batteries
· Photovoltaics and solar controls
· Experienced traveling and working in the field
FIELD TECH JOB SUMMARY
The Field Service Technician is a customer-facing role that installs, services, commissions Generators and Solar Hybrid Systems. As knowledge and experience grows eventually providing technical support for our complete product portfolio. Services include but are not limited to the startup of controls systems, job walk-throughs, project management, system programming, troubleshooting, and end-user training. The Field Service Technician reports to the Director of Technical Services.
SERVICE MANAGER / DIRECTOR
· Managing warrantee program
· Managing commissioning of sites
· Managing the scheduling and performance of field techs and subcontractors
· Overseeing the support materials for training, trouble shooting guides, repair and maintenance manuals. Polar engineers’ can provide material, drawings, technical support.
DUTIES AND RESPONSIBILITIES:
· Commissioning generators, installation of parts, maintenance and service repairs.
· Training employees, end users, and others on our product portfolio.
· Provide technical support via phone and email to internal and external customers.
· Maintain customer service logs and internal service records in a timely manner.
· Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
· Utilize the escalation process to resolve customer service delivery issues and conduct root cause analyses that will lead to effective problem solving.
· Interface with prime service partners, electrical contractors, users, other integrators.
· Assist other Field Service Technicians on troubleshooting and technical fixes and may take on additional responsibilities as needed.
· Provide proactive and reactive customer service to build customer satisfaction and create new business opportunities, including analyzing and resolving customer problems.
· Evaluate potential customer needs and make recommendations to improve and maintain the quality of service and to expand relationship.
· Coordinate material returns as needed.
· Assist Billing Department to resolve any invoicing issues.
· travel domestically and abroad regularly to
· Testing engines and generators for conformance to production standards and perform final product testing/acceptance
· Help contribute to critical design reviews for manufacturing and design based on field experiences, service calls, and maintenance logs
· Able to identify problems relating to: nonconforming product, calibration, and unique issues with the site installations working in the field or at our Gardena factory
QUALIFICATIONS AND SKILLS:
Required
· Associate Degree or Technical Degree or equivalent.
· 2 to 5 years applicable experience plus the education listed above.
· Experience troubleshooting electrical systems and the use of electrical diagnostic equipment such as multimeters and oscilloscopes.
· Must be able to read and understand electrical plans, specifications, and installation documents.
· Effective organizational skills, ability to multi-task, prioritize and manage time effectively.
· Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
· Process-oriented and creative problem solver.
· Computer networking skills.
· Ability to work in and promote a team environment.
Preferred
Desirable technical skills include:
· Digital controls and Ethernet communications
· Internal combustion engines (natural gas, diesel, propane)
· Solar photovoltaic systems and battery charging
· Electrical/electronic wiring
· DC electrical buss practices
· Electronic instrument skills with: multi-meter, hipot tester, manometer, oscilloscope, data logger, etc.
· Most hand tools
· Trouble shooting failed control circuits
· Networking of control modules (Ethernet, cell phone modems, routers)
Work environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The physical demands of this position regularly require standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, use hands or fingers. Must be able to lift 50lbs
Job Type: Full-time
Pay: $15.00 – $33.21 per hour
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
License/Certification:
Work Location: One location
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