Frustrated not knowing your work schedule for next week? Next month?
Interested in professional development and being in a job with career possibilities?
Excited to help people? Want to work for a company that believes in your well-being? Generous benefits package that starts on Day 1 including health, dental, vision, PTO and incredible retirement packages.
Premera Blue Cross is hiring home based, full time (40 hours a week) Customer Service Representatives in Eastern Washington, Northern Oregon, Northern Idaho, and Western Montana. Learn more below and apply today for immediate consideration.
Currently hiring for our June 14th class.
As a Customer Service Representative in our Provider Services Group, you play an essential role in ensuring that our providers (Doctors, Clinics, Hospitals, etc.) are able to provide services to our members. Providers often have questions that they are not able to resolve themselves and you help resolve those questions by providing information, answering questions and educating providers.
You will be executing a wide variety of tasks including managing inbound and outbound calls, conducting research on claim status and investigating requests. Your hard work and commitment to provide service will ensure that providers feel that they have received the level of support they expect. Occasionally, issues will require additional support and you will escalate them appropriately. You will also document all your work to ensure that we able to ensure accuracy, identify trends and improve overall processes.
What you will do:
Customer Service Representative Responsibilities:
Provider Representative Responsibilities:
What you will have:
Knowledge, Skills and Abilities:
Job Type: Full-time
Pay: $18.00 – $18.14 per hour
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