Premier Credit Union Hiring for Mortgage Operations Manager Job at Johnston, IA Full Time

Premier Lending Alliance is searching for a Mortgage Operations Manager to join our team. The ideal candidate knows they have the ability to inspire personal and professional growth of employees! Leading employees by example, the correct person for this position is committed to the highest quality, works well under pressure, will be open minded and embrace change! At PLA we want our employees to feel like a part of a team environment, have fun, and enjoy coming to work! If you think this person is you, keep reading on to apply!

Premier Lending Alliance is an Iowa mortgage CUSO providing mortgage loan products and services to credit unions and individuals seeking excellent service and competitive rates and fees. We have maintained steady growth over the years, with our primary focus in tailoring our mortgage products and services to our clients’ individual needs and goals. When you come to Premier Lending Alliance, you can expect honesty and integrity.

• Responsible for maintaining a professional and positive work environment that promotes team unity.
• Train, monitor and develop the processing and closing team to provide top-notch customer experience and quality files. Work directly with CEO on any training requirements needed for loan originators.
• Establish and maintain processing and closing efficiencies to meet borrower expectation and PLA’s business goals.
• Deescalate customer issues and follow through issues to resolution.
• Address all needed file issues as needed
• Manage Pendo Valuation Disputes
• Provide QA Support to Loan Officers
• Drive team performance to achieve all business goals and individual performance. Adjust SLA’s as needed for loan volume
• Promotes strong communication between loan originators, processors and closing to ensure effective pipeline management.
• Maintain and update policies and procedures to ensure smooth operations and address challenges with strategic resolutions as they arise.
• Monitor, track and manage pipeline workload balances.
• Manage PTO requests. Coordinate back-up coverage when someone is out to ensure files keep moving.
• Answer general procedural questions.
• Conduct monthly processing and closing staff meetings
• Attend strategic planning meetings with CEO and others as requested
• Final review of Portfolio loans to ensure compliance and accuracy of files
• Approving and/or assist in clearing audit issues for files in closing
• Work through concerns with conditions from secondary market. Track and identify possible needs to address with secondary market lenders
• Review expenses of processing credit fee’s (VOE’s, rapid rescores, credit supplements).
• Approval of final AUS findings for all Penny Mac loans prior to closing
• Monitor pipeline progression. Work with loan officers and processing to close out aged files.
• Maintaining share point folder for processing staff. Work with Project Manager to maintain consistency between processing and loan officer share point folders.
• Work closely with Project Manager to establishing process and workflow for new investors.
• Provide Lender turn times regularly to all team members
• Email coverage for all termed processing and closing staff.
• Keep current with investor guideline changes by reading updated bulletins and communicate to all staff as needed.
• Communicates with CEO when service levels are at risk. Identifies issues and recommends areas for improvements.
• Assist and/or lead operational initiatives with other leaders to advance Company
• Order VA COEs, CAIVRS, etc.
• Other duties as needed

Job Type: Full-time

Pay: $70,000.00 – $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Experience:

• Leadership: 2 years (Required)
• Other mortgage operations: 1 year (Preferred)
• Loan processing: 2 years (Required)

Work Location: One location