Log In
Sign Up
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
System Support – 110 N Main St Dayton, OH
DEPT: I.T. OPERATIONS INFRASTRUCTURE
Full-Time
The Network Engineer (Voice) position provides design, installation, administration and maintenance of the Unified Communication (UC) network. Establishes a networking environment by designing system configuration and defining, documenting and enforcing system standards. Maximizes network performance through monitoring, troubleshooting, upgrades and collaborating with network architects on network optimization. Configures and installs various network devices and services, like VoIP switches, VoIP gateways, contact centers, video conferencing and Quality of Service. Participates or may lead tactical voice network projects or service requests. Handles technical problems with little to no supervision and interacts with a variety of customers, vendors and consultants. Integrates technical skills with knowledge of the business to provide effective network solutions. Provides guidance and mentoring to colleagues and promotes teamwork.
Essential Duties & Functions
- Assists with gathering requirements from stakeholders and leveraging those requirements to execute build, test and implementation to meet customer goals. Meets all project deadlines through collaborative work process.
- Researches, learns and understands the Premier Health IT policies, procedures and practices, especially related to incident handling and service level agreements.
- Progressive growth in capabilities, productivity, and delivery as capability and capacity develops. Growth expected in knowledge design, installation, administration and maintenance of Local Area Networks, Wide Area Networks and Voice over IP.
- Capable of using current networking tools and practices to deliver reliable and high availability solutions
- Monitor network performance, availability, reliability, resources and capacity planning. Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
- Work within established change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
- Implement network and security tools, practices and procedures in conjunction with the company’s policies.
- Design, setup and configure complex network environments that support wireless networking and voice and video applications. Design, configure and administer Unified Communication systems.
- Add, Modify and setup VoIP Switches, IP Phones, VoIP Gateways, Cisco Agents, Cisco Call Manager and Cisco Contact Center.
- Configure and setup Switches, Routers, Firewalls, VPN Concentrators, Security Appliances and Quality of Service.
- Effectively create documentation and network diagrams to represent physical and logical environment.
Knowledge/Skills
- Demonstrated understanding in the use of technology to solve business problems
- Demonstrated ability to work independently as well as in a team setting, exhibit the attention to detail and process rigor required to implement the technical solutions expected of the position
- Demonstrated ability to contribute to a team approach in strategic and tactical projects
- Demonstrated knowledge of project management with ability to lead or participate as required
- Ability to execute assignments within specified guidelines without significant supervision
- Communicates effectively with users, colleagues, and organizational administration
- Excellent organizational and documentation skills.
- Maintain a thorough understanding of networking concepts
- Demonstrated knowledge of service provider networks and how they integrate to the network
Minimum Level of Education Required: Associate degree
Additional requirements:
- Type of degree: Associate Degree with 6+ years of experience, orBachelor Degree with 4+ years of experience
- Area of study or major: Computer Science, Business Administration, Electrical/Computer Engineering, Telecommunications, related degree in Information Technology
-
Licensure/Certification/Registration
CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional) or CCDA (Cisco Certified Design Associate) or UCCIS (Cisco Unified Contact Center Enterprise Specialist) or CIVND (Cisco Video Network Specialist) or CCT Routing & Switching recommended
Experience
Minimum Level of Experience Required: 5 – 7 years of job related experience
Prior job title or occupational experience: Network, Telecom, Voice, Unified Communications or VoIP Engineer or Network Analyst preferred.
Prior specific functional responsibilities: Network Engineering, VoIP Engineering, Unified Communications
Preferred experience: On call support for a 24/7 operation. Healthcare Industry. Cisco Unified Communication Manager configuration and infrastructure
Working Conditions:
- Normal office environment – incumbent must possess all visual skills, must be able to lift 40 lbs
- Must be able to provide own transportation and ability to travel from site to site
- Must be physically able to crawl or climb
