Professional Technology Integration, Inc Hiring for Unified Communications Engineer Job at Petersburg, VA Full Time

Description:

ONSITE REQUIRED (3 days ON Site, 2 Remote)

We are seeking a Unified Communications Engineer to provide administration services for CISCO VoIP system. We are a Cisco shop and working on a cloud migration. So CCNP is preferred. VoIP certification is required.

Roles:

40%

Provide technical leadership for the voice communications technologies including VOIP, Voice Mail, CTI (computer telephony integration), IVR and ICD (intelligent call distribution) connections with user environments, daily VOIP and Voice Mail operations, carrier data/voice circuits, ICD, network capacity and performance while also handling all change requests and problem resolution. Develop and update technical documentation related to all Unified Communications systems.

25%

Work with departments to design, develop, test, and deploy custom solutions while providing project management responsibility for any new VOIP implementations, including creating schedules, assigning tasks, managing outside vendors, and ensuring projects are completed on time and on budget with no negative impact on business operations. Keep management apprised of status with accurate and timely information. Work on multiple technical projects in a multi-platform environment.

25%

Serve as secondary support for data network including routing, switching, and wireless. Install, configure, and maintain data network hardware, operating systems, and applications that reside on multi-platform systems. Perform all other duties associated with the administration of the data network as required to ensure service delivery.

5%

Maintain inventory tracking, reporting, and quality assurance of Telecommunication Service Request (TSR), performance statistics, and billing support.

5%

Participate as a team lead on disaster recovery tasks as it relates to the Unified Communications IT Disaster Recovery Plan and Continuity of Operations Plan (COOP). Perform tests of failover systems to ensure successful recovery of hardware and software. Monitor availability of all failover systems and components. Ensure data backups are operational and perform test restores of data on a scheduled basis. Perform other related duties as assigned by Deputy Chief Information Officer, Deputy CIO of IT Operations, and/or Lead Network Services Engineering in order to fulfill the organization’s mission.

Required / Desired Skills

• Develop and update technical documentation related to all Unified Communications systems (Required 8 Years)
• VoIP certification (Required 1 Years)
• Experience with voice communications technologies (Required 8 Years)
• Network experience including routing, switching, and wireless (Required 8 Years)
• Inventory tracking, reporting, and quality assurance of Telecommunication Service Request (TSR), performance statistics, and billing support (Required 8 Years)
• Ability to update certificates (Required 8 Years)
• Experience with managing the contact center (Required 8 Years)
• CCNP (Highly Desired 1 Years)