PROFESSIONAL TRAINEE I (DISABILITY CLAIMS SPECIALIST) – DOWNTOWN, OAHU Government Job Dept-Human Services Full Time

The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the qualification requirements and/or your final score. Failure to provide detailed and complete information may result in your application being rejected or receiving a lower score.

Please do not submit a resume in place of completing the Supplemental Questions.

You must submit verification (e.g., copies of official transcripts or diploma as instructed below) in order to receive credit for education.

In general, proof of education downloaded from and/or submitted through the internet will not be accepted. Education obtained outside the United States must be comparable to education earned at a regionally accredited school in the United States. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.

To receive credit for substitute, temporary assignment, or volunteer experience, you must submit an official letter of verification. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number.

Any information you submit may be verified.
Supporting documents must be either electronically attached to your application or submitted to our office at: State of Hawaii – Department of Human Resources Development – 235 South Beretania Street – 11th Floor – Honolulu, Hawaii 96813.

If you previously submitted supporting documents (e.g., transcripts, diploma, driver’s license, etc.) to our office, you are not required to resubmit them.

• I acknowledge that I have read, understand and agree to all of the above.

In general, concurrent experiences and/or education will not be double credited unless otherwise specified. Your possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.
Our calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated.
Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience. Also, hours worked in excess of 40 hours/week will not be extra credited.
Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, not one and a half years.

• I acknowledge that I have read, understand, and agree to all of the above.

If Yes, please identify in detail below where or how you gained such knowledge.
Be sure to include the dates (month/year to month/year), the specific classes (include the school, course title and number) or work experiences (include employer name, employment dates and your job title) where you gained such knowledge, and at least several illustrative examples which will clearly demonstrate your role and the scope and depth of your knowledge. Treat each knowledge separately. Knowledge of:
1. Research methods and techniques.
2. Report writing.
3. Problem solving methods and techniques.
Note: For coursework to be creditable, the focus and content of the class must have included substantive time or focus devoted to the subject area. You may be asked to provide verification, i.e., copy of course description or class syllabus.

If Yes, you must submit a copy of your OFFICIAL transcripts, identified by job title and recruitment number, as verification.

NOTE: If you are using relevant work experience in lieu of a Bachelor’s degree to fulfill the Education Requirement, clearly describe this work experience in your application. In order to receive credit, this experience must be comparable in scope, level, and quality to comparable knowledge and skills gained via completion of study leading to a Bachelor’s degree.

• Yes
• No

All employers listed below should also be listed on your application. Any information you submit may be verified. Treat each change in employer or position SEPARATELY.

The information for each employer should include:
A. Employer’s name, your job title, employment dates (month/year to month/year), and number of hours worked per week.

B. What was the primary function of your position? What were your major duties and responsibilities? In your description, avoid the use of vague terms such as ‘processed claims,’ etc.

C. Identify the type of claims you processed and provide a detailed description of your duties and responsibilities in processing these claims.

D. What degree of supervision did you receive in performing these duties? Who did you report to? How did your duties and level of authority differ from your supervisor? What kinds of decisions were you authorized and not authorized to make?

If ‘Yes,’ answer the following questions. All employers listed below should also be listed on your application. Any information you submit may be verified. Treat each change in employer or position SEPARATELY.

The information for each employer should include:
A. Employer’s name, your job title, employment dates (month/year to month/year), and number of hours worked per week.

B. What was the primary function of your position? What were your major duties and responsibilities? In your description, avoid the use of vague terms such as ‘provided customer service,’ ‘helped customers,’ etc.

C. Was your customer service experience primarily over the telephone or in person? Provide a detailed description of your duties and responsibilities involving customer service.

D. Describe your experience, if any, dealing with irate or difficult customers. Give examples of the more difficult cases you have handled, the steps you took, and how the situation was resolved. Did you have the authority to resolve the situation on your own or was it referred to a higher authority, i.e., your supervisor or manager?

E. On average, how often have you dealt with irate or difficult customers (e.g., once a week, twice a month, etc.)?

If ‘Yes,’ answer the following questions. All employers listed below should also be listed on your application. Any information you submit may be verified. Treat each change in employer or position SEPARATELY.

The information for each employer should include:
A. Employer’s name, your job title, employment dates (month/year to month/year), and number of hours worked per week.

B. Provide a brief description of this employer. Was this a government agency, private corporation, non-profit agency, etc.? What kinds of products or services did it provide? To whom (describe clientele served)?

C. What was the primary function of your position? What were your major duties and responsibilities? In your description, avoid the use of vague terms such as ‘analyzed documents,’ ‘conducted analysis and evaluation,’ etc.

D. Provide a detailed description of your duties and responsibilities:

1) Give specific examples of evaluations and analyses you conducted. What were some of the more difficult problems you were required to resolve?

2) What types of analytical methods did you use? How did you research the pertinent issues, alternatives, etc.?

3) What kinds of complex reference materials did you use regularly (e.g., Hawaii Revised Statutes, Federal regulations, etc.)? Be specific and explain how you applied these complex reference materials.

4) Describe the kinds of comprehensive reports you typically prepared. What types of recommendations did you make in your reports? Who used these reports and how were they used?