Progressive Eye Care Hiring for Front Desk Receptionist Job at Lisle, IL Full Time

• Informs staff of patient/visitor arrival and provides instruction, assistance, and information for paperwork.
• Answers general questions about the facility: location, restrooms, hours of operation, etc.
• Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures.
• Obtains registration information from patients for input into Nextech.

• Verifies and/or updates demographic and health plan information.
• Checks patients in and out of the clinic.
• Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
• Schedules appointments into Nextech according to Practice protocol.
• Conveys schedule changes to appropriate staff.
• Reviews next day’s schedules and as directed, prints out physician schedules in advance of visits.
• Pulls patient charts, files information correctly info patient charts, and maintains filing system.

• Prepares charts for clinic and/or Practice specifications.
• Collects co-pays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in Nextech.
• Balances daily cash and collections.
• Ensures change drawers and cash are secured and appropriate financial procedures are followed.
• Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff
• Understands limits of responsibility by not providing medical advice to patients.
• Performs all other duties/responsibilities as assigned

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• KNOWLEDGE SKILLS AND ABILITIES:

• Prefer two years of experience in a medical office with basic knowledge of medical terminology. (Optometry or Ophthalmology a plus)

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• EDUCATION

High school diploma or GED

EXPERIENCE:

• Capable of providing excellent service to customers, friendly and outgoing demeanor, and understanding customer service principles.
• Organization: Able to provide order and structure to daily processes and work environment.
• Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, responsiveness, empathy, and confidentiality.
• Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, answering phones while maintaining attention to detail.
• Team Work: Works effectively with others to accomplish objectives. Willingly offers assistance to others when the need arises.

• Computer Proficiency: Ability to learn and become proficient in Nextech software as well as have basic knowledge of Microsoft applications.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Front desk: 2 years (Preferred)
• Computer Skills: 2 years (Preferred)

Work Location: One location