Project Resources Group, Inc Hiring for Telecommunications Business Analyst Job at Remote Full Time

JOB SUMMARY

The Business Analyst serves as a liaison between the business and the network organization and/or vendors in order to provide technical solutions to meet client needs. Possesses expertise in the telecom/cable industry well as an understanding of its systems and capabilities. Provides complex analysis services, translating user needs into detailed requirements to allow teams such as IT, Product, Marketing, and Billing to deliver efficient and appropriate solutions. You will play a critical role in driving the improvement of newly implemented projects, products, and initiatives, ensuring best practices are in place across the organization. Works independently with minimal supervision.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Lead business process design and documentation as needed for new technology. Create workflows and convey findings in PowerPoint presentations and Visio
• Write and own functional and technical business requirements from end-to-end
• Support Project Management and the development of project plans, using associated project planning tools as needed.
• Analyze business operations to determine opportunities for improvement and to automate processes and functions
• Support the integration of new products and services, regulatory requirements, tools, and technologies in existing operations
• Negotiate agreements and commitments by facilitating communication between business units and technical solution teams from initial requirements to final implementation.
• Conduct feasibility studies and testing to assess the cost/benefit, efficiency, and technical viability of solutions to business problems.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Working knowledge of cable television operations and processes
• Excellent interpersonal skills and ability to present performance feedback effectively
• Excellent presentation skills with small- to medium-sized groups
• Strong analytical ability
• Ability to work independently
• Experience with MS Word, Visio, and PowerPoint

Education

• Bachelor’s degree in business administration, computer science, or related field

Related Work Experience

• 3+ years experience in Business Analysis with experience in process documentation, requirements gathering, product development, and project implementation
• Strategic, proactive, critical thinker; able to uncover weaknesses in policies and procedures and suggest areas of improvement
• Detail-oriented; ability to analyze business objectives and goals on an investigative level

WORKING CONDITIONS

Remote

Still a good fit? If so, the selected candidate will enjoy the following perks and compensation:

• $90,000 – $110,000 per year
• Health benefits include medical, dental & vision for you and your dependents on the first of the month following your start date.
• Company-paid Short-term Disability benefits after 1 year of service.
• 401(k) Plan on the first of the month following your start date with a safe-harbor match after 1 year of service.
• Supplemental Life Insurance is offered for you and your dependents.
• ClassPass shared cost membership is offered to each employee.
• Paid time off and holiday pay so you can enjoy time with your friends and family.

PRG is a dedicated employer of choice and we realize that our people are our biggest asset. We work hard at building a team that fosters collaboration, new ideas, and fun. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Project Resources Group embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.