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About Us
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than a million people gain access to affordable credit with over $20 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, home equity lines of credit (HELOC) and the upcoming launch of our first credit card product. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than a million people gain access to affordable credit with over $20 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, home equity lines of credit (HELOC) and the upcoming launch of our first credit card product. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.
We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!
About Our Operations Team
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career – we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?
Our Values
Accountability at all levels drives results
Collaboration creates better solutions
Excellence leads to longevity
Diversity fuels our innovation
Simplicity guides our user experience
Integrity defines all our relationships
COVID-19 Vaccination Policy
Prosper is continuing to grow our team during the COVID-19 pandemic, conducting fully remote hiring processes. Our philosophy as a business is to approach the COVID-19 situation with empathy and urgency. Prosper’s top priority is the health and safety of our employees and of the communities we serve, including our customers, partners, prospects, and candidates. In accordance with this priority, along with our legal responsibility to provide and maintain a workplace that is safe and free of known hazards, we have adopted a COVID-19 Vaccination Policy which requires all of our employees to receive vaccinations, unless they have an approved accommodation.
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Our Story & Team // Our Blog
The Role
Our dynamic and energetic Call Center Trainer is integral to the success of our team in Operations. Supporting the success of both new hires and existing team members, they lead an engaging learning environment that instils Prosper core values while building relationships with cross functional teams for development opportunities. The Call Center Trainer is instrumental in helping grow the learner’s confidence, provide coaching and feedback to learners and partner with management on any identified opportunities for improvement.
Problems You Will Solve
Lead classroom trainings of Prosper team members in Operations
Facilitate training classes for new and existing employees in Phoenix and at partner sites
Report on progress of employees under guidance during training periods; provide insight into areas of opportunity
Utilize best instructional method for each situation such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops
Perform train the trainer sessions with partners and check for quality/consistency with training
Training & Content Development
Master policies and procedures relevant to material being trained
Collaborate with team members and subject matter experts to enhance existing materials or to create new content
Ensure existing and newly developed training programs remain relevant, vibrant, and entertaining for continuous trainee engagement
Develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, tutorials, quizzes, and reference works
Build partnerships with cross-functional teams
Develop strong relationships with internal customers to develop course materials and receive feedback
Confer with management, supervisors and employees to identify work situations requiring training
Consult individuals across the organization to ensure understanding of changes in policies, procedures, regulations, business initiatives, and technologies
About You
A passion for learning and a desire to help others develop in their work roles
The ability to tell a compelling story through presentations and other forms of media
Facilitation of corporate classroom training or other relevant experience
Capacity to learn complex processes and utilize references
Some travel required to partner sites (up to 35%)
Passport may be required
Preferred attributes
Experience working in call center operations, loan processing, underwriting, or general loan operations for 2+ years
Consumer Financial Services industry experience
BA/BS degree in Learning & Development, teaching or relevant field
What We Offer
The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people’s lives
The opportunity to work in a fast-paced environment with experienced industry leaders
Flexible time off, comprehensive health coverage, competitive salary, 401(k) employer match, paid parental leave
Wellness benefits including access to mental health resources, virtual HIIT and yoga workouts
A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts through Perkspot
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Applicants have rights under Federal Employment Laws.
Family & Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/
At Prosper, we’re looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn’t precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren’t afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.
Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.
