PUBLIC Hotel – Bar Chrystie Hiring for Host Job at New York, NY Full Time

While there are many pillars that are central to our mission, service is the center of the center. It is the most important thing at PUBLIC. We deliver service that is personal, attentive, gracious, friendly, knowledgeable, genuine, and unscripted – from people who are passionate, sincere, curious, empathetic, and social…who love making others feel good.

At PUBLIC, guests get more than what is expected and much more than what has traditionally been customary.

SUMMARY/OBJECTIVE

The Bar Chrystie Host is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs, supporting leadership and ensuring guest reservations are honored, walk-ins sat whenever possible, hotel guests and VIP’s sat. Ensure service standards are complied with and that all guest needs are taken care of with clear, genuine communication and flawless execution.

ESSENTIAL JOB FUNCTIONS

Responsibilities and essential job functions include but are not limited to the following:

• Provide excellent, friendly, courteous and professional service to all internal and external guests, in every interaction.
• Maintain and ensure the overall cleanliness and safety of work area/assigned station and the establishment. Ensure that the host stand is cleaned and organized.
• Maintain effective communication with Bar Manager, service, and culinary team members before, after and during service.
• Maintain complete knowledge of:

• Variety of alcoholic beverages; must retain and maintain knowledge of all food and beverage menu items.
• Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code.
• Restaurant reservation procedures.
• Daily house count, arrivals, departures, VIP’s.
• All department policies / service procedures.

• Communicate reservation or cancellation changes to management as they arise throughout the shift.

• Greet the guests at the entrance of the restaurant.
• Seat guests accordingly to floor plan.

• Show guests to their assigned tables and ensure guests are pleased with their tables.
• Ensure tables are set to the best service of the guest.
• Ensure all menus are clean and in sufficient quantity.
• Anticipate heavy business times and organize procedures to handle guests waiting in line.
• Maintain positive guest relations at all times.
• Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
• Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
• Assist restaurant team with their job functions to ensure optimum service to guest: when requested.
• Assist in menu printing.
• Attend trainings and meetings as and when required.
• Develop relationships with guests in order to provide personalized service.
• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

• Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Proper handling of VIP’s, recognize repeat guests and protect their privacy and confidentiality.
• Must be knowledgeable about PUBLIC i.e., location, cuisine, etc.
• Maintain knowledge about surroundings, i.e., nearby entertainment, theaters, etc.
• Ensure that PUBLIC reporting procedures are aligned with applicable SOP.
• Ensure all hotel and restaurant policies, standards and local laws are followed.
• Ensure sanitation fundamentals and Health Department requirements that are set forth by PUBLIC, local, state and federal regulations are in compliance.
• Ensure compliance with all hotel policies and procedures at all levels.
• Undertake any reasonable tasks and secondary duties as assigned by a manager.

REQUIRED SKILLS AND QUALIFICATIONS

• Must have the ability to work on weekends, holidays and late hours when necessary.
• Must be able to commit to work at least 3-4 shifts per week.
• Maintain a high level of personal appearance and hygiene at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Be attentive, accountable and highly organized and has the ability to plan multiple activities in a timely fashion.
• Possess excellent interpersonal and communication skills.
• Possess excellent phone skills and be guest service oriented and proactive.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Ability to be friendly, engaging, gracious and the ability to focus and connect with all guests and team members and exceed their expectations.
• Have an upbeat, energetic, authentic and professional attitude at all times.

EEO M/F/M/V/D

*$250 signing bonus after 90 days of employment

Job Type: Part-time

Pay: $18.00 per hour

Physical Setting:

• Bar

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental Pay:

• Signing bonus

COVID-19 considerations:
PUBLIC requires team members to be fully vaccinated against COVID-19, where allowable under the law, unless they are approved for reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

Ability to commute/relocate:

• New York, NY 10002: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location