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Intern – Customer Care & Social MediaLocation: Lakeland, FLJob ID: 27442BRDepartment: Public AffairsWorking Hours: 8:00am – 4:30pm, Monday – FridayPay Frequency: WeeklyDate Posted: Jan 29, 2024Salary variesOnsite
Description
Program Introduction
At Publix, we are committed to making a difference and it’s our pleasure to continuously develop our most valuable resource— our associates. The Publix Summer Internship Program prepares young professionals for a smorgasbord of opportunity in the workplace through relationship building, development of self-confidence, and insight into industry knowledge.
Since the inception of the program in 2007, Publix empowers interns to share, lead, and implement their creative ideas, projects, and unique contributions towards our organization and the communities we serve.
Over the course of 10 weeks, interns are immersed in consequential department projects which allow them to apply academic concepts learned in the classroom to a real-world, corporate setting. The intern cohort participates in several exclusive events including meeting with Publix executives, volunteering in a local community service event, touring manufacturing and distribution facilities, and giving an end-of-summer presentation to Publix leaders. This summer, the program will occur from May 20 through July 26 at our company facilities in Lakeland, Florida. Interns are offered competitive pay and are generally expected to work onsite 40 hours per week, although this varies by department. Additionally, we partner with Florida Southern College to provide free housing for our out-of-town interns.
Come join an organization consistently ranked as a great place to work and make valuable contributions through an inimitable experience helping you grow professionally and personally. Add your story to the Publix legacy and apply today.
Position Overview
As part of Customer Care & Social Media, this intern will support the Operations and Analytics and Social Media Brand Advancement teams. These teams are dedicated to delivering best-in-class experiences, deepening our relationships and fostering passion for Publix with every customer engagement. Knowing our customers enables us to be the connector between them and Publix, anticipating, interpreting and sharing their voice with internal business partners. Within the department, the intern will have several responsibilities.
What you’ll do
- Work with managers and teams on projects, presentations and other tasks as assigned to support various teams in the departments including Analytics and Insights, Social Media and Customer Care
- Contribute to organic social media projects
- Work with management team to perform competitive research, surface insights, analyze and present findings in executive level reports
Required Qualifications
- Must be pursuing a bachelor’s or graduate degree in Communications, Public Relations, Marketing, Media, Project Management, Consumer Insights, Business Management or related field and be a current sophomore or above (rising junior or above as of the program start in Summer 2024) or a graduate student
- Knowledge and coursework in social media; Facebook, X, Instagram, YouTube, etc.
- Basic knowledge of Microsoft Office; Word, Excel, and PowerPoint
- Strong writing skills for various communication channels
- Strong analytical and critical thinking skills
- Strong project management skills
- Strong organizational skills and the ability to prioritize work demands
- Demonstrated professionalism
- Strong teamwork and collaboration skills
Preferred Qualifications
- One year of experience in social media for business
- One year of experience utilizing social media tools
- Customer service experience
Benefits
- Free hot lunches (buffet-style) at facilities with a cafeteria
- Paycheck direct deposit
- Credit union
Additional Information
Please be sure to monitor your email, including your spam folder, for communications you may receive during the recruiting and selection process for this position. Please do not use your Publix email address when applying. Once your application has been successfully submitted, you will receive a confirmation email.
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