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Operations Support Administrator
About the Role:
The Support Administrator understands systems and business processes and supports users of Operations-supported systems to provide guidance/training or escalation for any issues that arise. Essentially, the Support Administrator’s function is to maintain “business velocity” such that users of the systems are not blocked in the achievement of their job functions by any issues with tooling.
The Support Administrator will not be a subject matter expert of any specified system; rather, they will be expected to work across all Operational systems. They will be supported by system SMEs (Subject Matter Experts) where possible and will be expected to continuously develop their knowledge/expertise on the systems and business processes they are supporting.
Ranked number 14 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category; and named as one of BuiltIn Seattle’s ‘Best Places to Work’
Benefits and Compensation:
We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:
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100% employer-paid premiums for Medical, Dental, and Vision for employee
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70%+ employer-paid premiums for Medical, Dental, and Vision for dependents
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401K match
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Hybrid work model – 3 days in the office / 2 days remote each week
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12 paid company holidays
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15 days PTO to start, increases with tenure and seniority.
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Paid parental and adoption leave
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Compensation Range: $58,676 – $72,888, depending on location.
Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
What You’ll Do:
- Monitoring user support Slack channels and responding promptly to requests regarding Operations-supported systems and processes
- Owning communication until completion for each support request, having either resolved or escalated the issue to the appropriate system administrators successfully
- Troubleshooting and escalating questions and issues raised by internal employees regarding Operations-supported systems and processes
- Creating simple Salesforce reports for users or in order to troubleshoot issues or perform data loads
- Testing Salesforce changes to catch any bugs or issues before deployments
- Creating, updating, and removing/deactivating users accounts in Operations-supported systems
- Assistance in the creation and maintaining of training materials and user runbooks in Atlassian’s Confluence
- Performing monthly, weekly, and daily monitoring of data and systems
- Perform recurring data loads daily, weekly and monthly
- Provide support on additional projects and requests as needed
- Other duties as assigned
The Support Administrator will provide support on the following Operations-supported systems:
- Salesforce.com
- Outreach
- DocuSign
- Atlasssian’s Confluence
- Marketo
- Zuora
- Zendesk
- Others as requested
What You’ll Bring:
- Knowledge and experience with Salesforce.com configuration, DocuSign, Outreach, Atlassian’s Confluence
- Strong analytical, problem solving, and decision making skills
- Thorough understanding of internal business processes and ability to patiently guide users according to available documentation
- Empathy for tooling users
- Clear communication for troubleshooting and recommendations
- Ability to work independently and manage priorities across multiple departments simultaneously
- Detail oriented
- Willingness to learn and be proactive
- Ability to pivot between multiple tasks and priorities
- Ability to meet deadlines and escalate risks or blockers
Education and Experience:
- 1 year of relevant business experience
- Significant Salesforce.com Trailhead progress toward certification
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact **********@pushpay.com.
About Pushpay
Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!
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