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Job Description
Primary Details Time Type: Full time
Worker Type: Employee
At QBE, our purpose is to give people the confidence to achieve their ambitions inside and outside of work. From development opportunities, to flexible work options and highly competitive reward and benefits packages, we understand the importance of living our values when it comes to our people. Everything we do at QBE is underpinned by our companyxe2x80x99s cultural elements xe2x80x93 because we know it’s not just what we do that matters, it’s how we do it that makes the difference.
This opportunity is accountable for managing account service activities as a primary client contact. Analyze and provide recommendations on policy related documents to ensure underwriting intentions are documented and accurately communicated to the policyholder. Partner with Product Management to ensure legislative requirements and corporate communications translate appropriately onto policy related documents.
Primary Responsibilities
- Provides customer service for block of business, managing new and renewal implementation processes for accounts
- Supports an assigned team of Underwriters and Business Development Leaders to ensure smooth delivery of clients services
- Conducts the administration of contractual requirements inclusive of drafting policy limitations language based on interpretation of plan documents
- Maintains ongoing account relationships including the collection of required items to ensure timely delivery of final policy and underwriting requirements, validating document terminology fits contractual needs, protects QBE against risk and requests any additional documentation, if necessary
- Develops working relationships with external production partners to ensure high level communication on policy issuance requirements
- Reviews employer plan documents and amendments for alignment with Policy language; lead collaboration efforts to determine rate or policy term impact and evaluate risk to business operations and loss ratio
- Formulates, affects, interprets and implements policy procedures, guidelines, strategic imperatives and product updates; draft procedural and endorsement language
- Makes recommendations for improvements to exceed customers expectations
- Consults and advises management of trends in employer plan language and data quality of required reporting and final underwriting requirements; monitor policies and ensure changes in rates, terms, medical management and claims are handled with minimal risk to the organization
- Pursues and maintains qualifications and continued education in the areas of related state and federal regulations
- Develops strong underwriting knowledge and assist with final underwriting requirements
Required Education
- High School Diploma/GED
Required Experience
- 4 years relevant experience
Preferred Competencies/Skills
- Strong customer focus
- Ability to communicate in a clear, well-organized, professional manner
- Critical thinker to resolve problems
- Capable of working in a faced paced environment
- Manage assigned projects
- Work independently with little supervision or direction
- Collaborate with internal and external customers
- Build and capitalize on beneficial internal and external relationships
- Manage and prioritize competing responsibilities concurrently and effectively
Preferred Education
- Bachelor’s Degree or equivalent combination of education and work experience
Preferred Experience
- Minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background
Preferred Licenses/Certifications
- Health Insurance Associate (HIA)
- Certified Employee Benefit Specialist (CEBS)
- Registered Employee Benefits Consultant (REBC)
- Registered Health Underwriter (RHU)
Preferred Knowledge
- Advanced knowledge of proposed terms and plan language to ensure compliant policy issuance, endorsements, cancellations and reinstatements
- Advanced knowledge of the Affordable Care Act (ACA) and the Health Insurance Portability and Accountability Act (HIPAA)
- Develop working knowledge of department goals and business objectives and contribute to best practice development to support the objectives
QBE Cultural DNA
- Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) xe2x80x93 because we know it’s not just what we do that matters, it’s how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBExe2x80x99s Code of Ethics and Conduct and apply sound risk management practices
US Only – Travel Frequency
- Infrequent (approximately 1-4 trips annually)
US Only – Physical Demands
- General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
US Only – Disclaimer
- To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
- Individual Contributor
Global Disclaimer
- The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employeexe2x80x99s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Compensation
Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs
Annual Salary Range: $58,000 – $86,000
AL, AR, AZ, Fresno, CA, CO (Remote), FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV and WY
- * * * *
Annual Salary Range: $64,000 – $95,000
CA (Remote, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA
- * * * *
Annual Salary Range: $73,000 – $108,000
San Francisco CA, NJ and New York City NY
Benefit Highlights
You are more than your work xe2x80x93 and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBExe2x80x99s annual discretionary bonus plan based on business and individual performance.
QBE recognizes that exemplary benefits extend beyond benefits coverage and compensation. Flexibility in your working environment is important to maintaining balance and QBE is dedicated to ensuring employees achieve personal and professional integration by providing the opportunity for hybrid work arrangements.
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
