Quadax Hiring For Executive Revenue Cycle Business Operations at Middleburg Heights, OH, United States Full Time

Job Description

Overview:

We are looking for a dynamic leader of people, process, and healthcare revenue cycle operations to join our leadership team in Cleveland, OH as an Operations Executive (“OpEx”). We are a team of 600+ Quadax-employed and Outsourced professionals optimizing the revenue cycle for all disciplines of the national laboratory industry, and other medical specialties.

The OpEx is an Executive level management opportunity that will be responsible for leading the people and revenue cycle operations to meet KPIs and SLAs of the Revenue Cycle Services (RCS) division of the Company. She/He will be responsible for the continuous improvement of BPO operations through workflow optimization, automation, and capacity planning.

About you:

• You have rev cycle battle scars and like to challenge the status quo.
• You understand healthcare reimbursement from the provider, payer, and patient perspectives.
• You are a leader with exceptional analytic and communication skills.
• You can get the best from team members that are mostly working from home.
• You want to be responsible for KPIs, work quality and hitting targets.
• You are curious and look for ways to streamline processes.
• You are cool and maintain your composure under pressure.

Responsibilities:

• Management of the revenue cycle operation for the RCS division of the Company.
• Meet, , and if necessary, remediate KPIs and SLAs.
• Coach, develop, and hold staff accountable for production deliverables.
• Develop and mentor RCS management team members. Identify and work with emerging leaders from the production ranks.
• Present operational updates to leadership teams and Clients
• Find optimal balance between customized and universal workflows.
• Liase with the robotic team to streamline operational activity.
• Improve efficiency through standardization of workflows, automation, and resource optimization.
• Coordinate with HR/Recruiting for staffing, comp, and production objectives.
• Develop expert knowledge of Quadax revenue cycle systems, processes, and products.
• Continually develop cost effective processes while maintaining high quality results.
• Communicate effectively at all levels of the organization, including executives, department leads, production teams, and 3rd party partners.
• Effectively lead teams in the US and abroad.
• Collaborate with team members in person and use on-line technology to connect on a virtual level. Occasional travel (1-2x/year) may be required. Travel may include international visits.

Qualifications:

• 10+ years in healthcare revenue cycle management and BPO operations leadership.
• Demonstrated experience managing department financials.
• Exceptional people management and motivation skills.
• Experience developing SOPs (Standard Operating Procedures) and best practices.
• Demonstratable experience meeting and ing operational KPIs.
• Experience with process automation (RPA).
• Project management skills including development of project plans, timelines, and status ing.
• Experience working with 3rd party offshore outsourcers.