Quality Custom Distribution Hiring for Transportation Supervisor at Roseville, MN Full Time

Experience the QCD difference! With QCD it’s not just a job, it’s a career.

Quality Custom Distribution offers launchpads to take your career to the next level. Deliver results and move on up! Join the QCD Minneapolis Family.

“I enjoy that I have a sense of freedom, and I am trusted to get the job done correctly. I enjoy that there is an open door for all associates. All supervisors and my GM have always been open to new ideas. Every voice is heard here.” – Fallon Martin, Operations Clerk, QCD Minneapolis

Overview:

Supervises day-to-day transportation functions to ensure driver performance, customer satisfaction, and that department and Company objectives for efficiency, reliability, and productivity are met or exceeded. This person will supervise the distribution to quick-service restaurants for iconic brands (Starbucks, Chick-fil-A) through an asset-based fleet and in-house drivers.

Work Days: Sunday – Thursday

Hours: ~7 am to 5 pm, but must be able to occasionally work ~10 am to 8 pm, depending upon delivery schedules.

This position is bonus eligible.

ESSENTIAL FUNCTIONS:

1. Plans, implements, and monitors day-to-day transportation operations, also assisting warehouse operations, including analysis of on-time reports, delivery reliability, off-load rate, and manpower needs. (25%)
2. Reviews and schedules daily routing of equipment and manpower to meet customer needs in terms of contractual guidelines, special deliveries, supplemental deliveries, opening orders, etc. (20%)
3. Resolves equipment failures or break-downs, providing advice and assistance to drivers, as well as submitting appropriate reports to leasing/maintenance provider for service and repair. (15%)
4. Motivates employees, including performance evaluation, counseling, and problem resolution, to achieve a positive work environment. (20%)
5. Supervises employees, conflict resolution, and disciplinary action as required. (10%)
6. Updates routing programs (XATA, CADEC) on a daily basis, including review of drivers’ on-board computer reports to ensure that goals for efficiency and timeliness are met. (10%)
7. Performs other related and assigned duties as necessary.

LEADERSHIP/MANAGEMENT RESPONIBILITY

Supervises up to 50 or more employees. Oversees operations with significant impact on QCD customer relations.

PERFORMANCE CATEGORIES

• Budget
• Driver performance, including hourly off-load rate, on-time delivery, and reliability
• Customer and vendor relationships
• DOT compliance
• Teamwork within the department and across departments
• Customer satisfaction
• Safety of employees
• Safety of facility and transportation equipment
• AIB rating

MINIMUM QUALIFICATIONS: Education and experience equivalent to:

Education/Certification:

Preferred: Bachelor’s degree in management, business, or psychology from an accredited college or university.

Experience:

3 to 6 years of work experience in transportation or food distribution, including supervisory responsibilities over drivers.

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):

• DOT regulations, policies, and procedures (J)
• On-board computer systems (J)
• Relevant safety policies, practices and procedures (J)
• Management/supervisory concepts and techniques (B)
• Project management concepts and techniques (B)
• Budgetary concepts and procedures (B)
• PC word-processing/spreadsheet software applications (B)
• Scheduling and routing (B)
• Computer-based routing systems (B)
• Shipment and distribution of food or allied products (B)
• Regional geography and customer locations (B)

Skill and ability to:

• Supervise a diverse workforce of up to 50 employees
• Resolve and report delivery issues between drivers and customers; other customer service issues
• Supervise and motivate employees in a team-based environment
• Interpret transportation operations anomalies and identify appropriate solutions
• Prepare administrative and technical documents and reports
• Work effectively in a general business environment, with a focus on high levels of quality and customer service
• Travel via airplane and drive an automobile
• Act in accordance with GSF’s Values and Creed