Quality Oil Company LLC Hiring for IT Support and Operations Manager Job at Winston-Salem, NC Full Time

The IT Operations Manager will provide leadership in technology management and oversee the execution of strategic IT initiatives across all Quality Oil Company business units. They will be responsible for overseeing the daily operations and support services for hardware, software, corporate applications, network infrastructure, and security. The IT Operations Manager will make recommendations to further optimize IT related processes, workflows, systems, and services, through the utilization of automated solutions, enhanced technologies, modernizing platforms, and/or integrated services.

Assist Head of IT in directing IT Staff as needed as resources for project duties and support tasks.

Lead, monitor and/or participate in IT projects as directed by Head of IT.

Develop and implement IT process improvements and training material.

Partner with project leaders on business initiatives to design and develop the required infrastructure.

Conduct pilot testing, recommend system or process enhancements, execution of project deliverables.

Prepare standard statistical reports, such as support desk incident reports and ticket/workload distribution reports.

Analyze and evaluate incident reports and makes recommendations to reduce help line incident rate.

Tests software and hardware evaluation and recommendation for management review.

Provide after-hours support for all infrastructure hardware and systems as primary or secondary on-call (some travel may be required).

Dispatch IT service staff and/or vendor representatives (hardware or software) to resolve problems.

Conduct surveys and data collection activities.

Handle problem recognition, research, isolation, resolution, and follow-up on more complex problems.

Assist with installation and ongoing administration of infrastructure equipment.

Mentor, coordinate and provide orientation and training to IT Support Technicians and IT Support Specialists.

Answer, evaluate, and prioritize incoming telephone, voice mail, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

Keep current with technologies and developments in the IT industry.

Experienced or familiar with the following:

· Network administration/configuration

· Corporate Software installations (MS Office, web browsers, connectivity clients, anti-virus, etc.)

· End-user support for desktops, laptops, and mobile devices in Office, Retail or Industrial environments.

· Networking fundamentals (TCP/IP, network layers, Ethernet), wired/wireless networking (routers and switches).

· Microsoft Windows Server infrastructures support for basic roles. (AD, DHCP, DNS, File, Print)

· Strong troubleshooting skills.

Leadership and Management skills:

· Mentor, coordinate and provide training to IT Support Technicians and IT Support Specialists.

· Software provider and telecommunications vendor management

· Ability to Triage and process complex incidents, pursue and complete multi-part projects

· Demonstrate and promote team-focused attitudes

· Independently identify and implement business unit focused solutions

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Winston Salem, NC 27127: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT project management: 5 years (Preferred)
• Help desk: 5 years (Preferred)

Work Location: One location