Quality Resource Group Hiring For Customer Service Representative / Account Manager at Sun Prairie, WI, United States Full Time

Job Description

Quality Resource Group is experiencing steady growth in our B2B business helping companies maintain their brand guidelines. QRG offers print solutions, branded apparel, and promotional products as a one source for our customers. We are centrally located in the Midwest servicing the US and abroad.
Our account management team owns our order process for print and branded merchandise from order entry to shipment. This is accomplished through relationships with our customers, vendors and sales team. This position plays a critical role in fulfilling our customer needs and ensuring customer satisfaction. Our team members have a hybrid working experience with a split between working in the office and at home.Responsibilities

• Provide quality service and support in a variety of areas, including, but not limited to placing orders, provide tracking information, maintaining the e-commerce platform, collaborate through Microsoft Teams and client visits.
• Communication with clients, vendors and Account Executives regarding status of projects and orders.
• Research promotional products, provide quotes, and present custom projects for clients.

Requirements

• Minimum 2 years previous customer service experience, preferable in the print and promotional industry.
• Strong computer/data entry skills are required. Must be proficient in Microsoft Office, with emphasis on Excel.
• Has the ability to build strong relationships with clients and suppliers/vendors alike.
• A positive can-do attitude, focused on providing the best customer service.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• A cooperative and pleasant demeanor, and the ability to be an effective member of a team.

Our Core ValuesProfessionalism
Perseverance
Doing the Right Thing
Caring
ReliabilityJob Type: Full-timeBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Sun Prairie, WI 55441: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location