Log In
Sign Up
OUR STORY
Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.
OUR VALUES
EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest quality goods to people at affordable prices.
QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.
WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we’re all about high quality essentials that bring enjoyment to daily life.
WE’RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.
ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.
FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.
OUR TEAM AND SUCCESS
Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Wish.com, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.
THE IDEAL CANDIDATE
The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgement decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers.
This role is critical and instrumental to the Company’s success. This leader will work cross-functionally throughout Quince to build and run a winning logistics operations playbook to rapidly enable better efficiency, profitability, and customer experience.
Core Competencies:
Performance Driver·
Thought Leader·
Subject matter expert·
Business Operator·
Data driven·
Entrepreneur;
Comfortable operating “at 5 feet and 5,000 feet”
Problem Solver; Self-Starter; Optimist; Figure it Out·
Extremely empirical in thought process·
Collaborator; Bridge Builder; Low Ego·
Agile; Appreciation for The Process but not led by The Process
Responsibilities
- Manage all aspects of M2C order delivery once it lands in the US including reliable airline offload, customs clearance, and injection into the last mile delivery partner. This role would also optimize last mile delivery for domestic shippers
- Oversee daily operational performance with various partners
- Ensure most optimized network design and structure are in place for the strategic growth, operational efficiency, and cost savings initiatives
- Establish and manage partnerships with carriers and customs brokers that can enable reliable, cost and time-efficient shipment
- Negotiate rate (price), SLA and SOP with carriers and customs brokers to enable strategic advantage for Quince, while maintaining strong vendor partnership
- Identify and mitigate challenges/opportunities and continuously optimize SOPs to improve network structure, CX, cost, and efficiency
- Establish key operating metrics and analytics, partner with IT to capture clean data, and automate business rules to build required reports, analytics, and insights in order to monitor business results and progress
- Closely monitor and mitigate operational inefficiencies (e.g., longer cycle time, delays, lost packages, failed deliveries, etc.) and related CX challenges
- Articulate clear business needs, establish business cases to justify technology investments and collaborate with IT to define roadmap priorities, and build necessary carrier/3PL integrations, business process automations, decision support tools
- Collaborate with global planning, sourcing, merchandising, logistics, finance, IT as well as external partners to enable best possible logistics capabilities for new product launches
- Minimize logistics related customer service queries as the total % of the CS queries (under 5% of the total CS queries)
- Ensure excellent customer experience (CX) for delivery services based on the average customer review above 4.5 out of 5
Requirements
- Bachelor’s degree preferred, or equivalent work experience
- 10+ years of experience in last mile delivery, customs brokerage; warehouse operations, supply chain, and cross-border experience highly preferred
- Demonstrated experience utilizing operational data to drive performance
- Comfortable managing multiple teams in a virtual environment and passion for talent development
- Highly organized with the ability to prioritize mission essential issues, with follow through to resolution
- Embraces the culture of a fast-paced internal start-up and is comfortable rapidly problem-solving as new, unforeseen situations develop
Year 1 Performance Deliverables·
Support Quince’s 5 calendar day O2D for 95% of parcels·
Reduce logistics costs by 20% by optimizing customs broker and carrier rates and SLAs
Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.
