Position Summary
The Operations Manager, Clinical Consult Center (CCC), oversees the operations of R3’s internal clinical consult center team and the nationwide network of contracted mental health consultants providing clinical support services. The CCC team is responsible for collaborating with customers, claimants, and providers to deliver clinical support services through a focus on enhancing resiliency, functionality, and return to work. The Operations Manager is responsible for ensuring day-to-day operations run as effectively and efficiently as possible through monitoring and prioritizing department workload, providing supervision and coaching, recognition, and motivation to personnel, and through the development, implementation, enhancement, and support of department systems, strategies, and technologies.
The Manager will promote the general image of the company in a positive and professional manner, work a minimum of 40-hours per week, and remain flexible for coverage as needed, especially during times of high business volume. This position will work closely with the clinical subject matter expert (SME) to manage clinical services in this department and provide clinical leadership to the CRCC and CC positions.
Subordinate Jobs
Crisis Response Clinical Consultant (CRCC)
Case Coordinator (CC)
Intake Coordinator
Operations Manager, CCC Essential Functions
Team/Employee Management Essential Functions
Requirements:
Required Knowledge/Skills/Abilities:
Education & Licensing
Experience
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