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Summary of the IT Operations Manager
Responsible for leading the team of data operations staff to successfully and timely perform the data operations processes and functions. Perform and/or oversee the completion of work for clients and departmental assignments, resolving issues and ensuring work is completed correctly and on schedule.__
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Essential Functions of the IT Operations Manager
§ Assign workload to data operations staff, assuring each client and daily duties are covered
§ Complete projects and perform duties as assigned and verify that team’s work is completed in a correct and timely manner. Problem solve, provide aid/answers and correct issues for the data operations team
§ Monitor and audit processes and procedures to maintain work quality
§ Facilitate formal and side-by-side staff training.
§ Implement system and client changes with team. Ensure changes are updated in the Data Ops Procedure Manual
§ Run exception reports and distribute to data operations team. Provide a response and assist in resolving exceptions on a timely basis
Requirements of the IT Operations Manager
§ High School/GED diploma
§ Two or more years of higher education or equivalent experience and/or training
§ Management/supervisor experience
§ Excellent communication / interpersonal skills. Ability to communicate with internal and external customers pleasant and professional manner
§ Knowledge and experience with FACS Ontario: Enable, Report Writer, Night Jobs , Logic Blocks and System set up and various other functions and processes in FACS Ontario or similar software
§ Knowledge and experience with Microsoft Excel.
§ Familiar with basic IT functions, such as, file transfer methods-FTP, secure websites
§ Ability to understand basic file layouts
Benefits of the IT Operations Manager
- Medical
- Dental
- Vision
- 401K with match
- Life and disability Insurance
- Paid Time Off and more
*Backgrounds Checks and Drug Screens are performed
Radius Global Solutions, LLC is an equal opportunity employer
Job Type: Full-time
Pay: $65,000.00 – $75,000.00 per year
Job Type: Full-time
Pay: $65,000.00 – $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Minneapolis, MN 55439: Reliably commute or planning to relocate before starting work (Required)
Experience:
- leadership: 2 years (Required)
- FTP: 1 year (Preferred)
- Microsoft Excel: 2 years (Preferred)
Work Location: One location
