Ragazza Restaurant Group Hiring for Restaurant Events Sales Manager Job at Wakefield, MA Full Time

About the role
We love what we do – and it shows! We’re seeking an Event Sales Manager. The Event Sales
Manager will be responsible for booking incoming event inquiries as well as generating new leads within the industry sector.

Key Responsibilities

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Handle all incoming event inquiries and ensure follow up on the same business day.

• Coordinate all administrative event details with client(s) from inquiry to close including negotiating, executing proposals, contracts, credit card authorization forms, processing payments and deposits, developing floor plans, post event follow-up and lost business reports.
• Work with the chefs and operators of each client operations to develop competitive, exciting, and diverse catering/event offerings.
• Work with local management to coordinate all logistical event details from planning to execution, including site inspections, tastings, vendor meetings, and day-of onsite client contact.
• Coordinate with the client Management Operations Team to ensure seamless execution of event(s).
• Act as primary contact to client leading up to their event date and follow up as needed; must be able to monitor the progress of the event and deal with diversions and uncertainties immediately
• Act as primary contact for sales/advertisement/partnership opportunities.
• Liaise with interdepartmental teams to execute Marketing strategies and Creative Solutions for Event Sales.
• Build and maintain a client database to ensure repeat business.
• Conduct weekly BEO meetings with the client management team to discuss the details of the events including but not limited to staffing levels, room set-up, menus, and special requests.
• Manage “Triple Seat” program including conversion of inquiries and lost business tracking.
• Achieve pre-set sales budgets and forecasts on a monthly, quarterly, and yearly basis.

• Develop long-term event strategies that demonstrate continued evolution. To include, but not limited to, conducting industry research to identify new event opportunities, and maintaining knowledge of local competition.

Skills & Experience

• Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate
• Ability to provide incentives for staff to go above and beyond the expectations of their roles
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
• Ability to speak to guests fluently regarding the food, beverage, and overall concept
• Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniques
• Ability to follow-up and make accurate decisions
• Experienced in high conversion sales environment
• Experienced in complex sales techniques and negotiations
• Strong problem-solving skills
• Ability to maintain a high level of confidentiality
• Ability to write reports, business correspondence and procedure manuals
• Ability to demonstrate a positive attitude always
• Ability to keep an open and objective view
• Ability to listen empathetically and be respectful always
• Ability to maintain composure and stay focused
• Ability to work well under pressure

General Requirements

• Possession of or the ability to possess all state required work cards.
• Proof of eligibility to work in the United States.

Working Knowledge Requirements

• 1-3 years in a similar role required within the hospitality industry.
• Proficient in Windows MS Office, Outlook.
• Proficient in Triple Seat or other property management sales systems
• Previous experience managing budgets and event staff.
• Previous experience in event planning and sales.
• Valid Driver’s License
• Ability to work nights/weekends as needed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Must present and maintain a professional image to further the overall theme of the venue
• Must have good positive energy throughout the day
• Must be observant and quick to respond to various situations
• Must be able to move quickly through work and set the pace in the office and/or venue
• Must be able to sit and/or stand for extended periods of time
• Must be dexterous and able to participate in all service aspects.
• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
• Must be able to push and lift up to 50lbs

Work Environment and Schedule
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Small to Medium office environment
• Ability to work from home

• Personal desk space
• Restaurant environment

To apply: Send resume, a short note about yourself and your salary requirements.

Job Type: Full-time

Pay: $50,000.00 – $125,000.00 per year

Schedule:

• Self-determined schedule

Supplemental pay types:

• Bonus pay
• Commission pay

Experience:

• Events management: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: On the road