As an IVR Application Developer, your primary responsibility is to develop and maintain Natural Language Interactive Voice Response (IVR) applications. The position involves the design, development and tuning of complex voice response applications for our customers. The position requires continuous learning to keep Rapid Response on the cutting edge of natural language speech, artificial intelligence and related technologies.
Development of IVR applications using VoiceXML markup language
Design speech enabled grammars using GrXML
Ongoing tuning of IVR and grammar performance in production environment
Ongoing tuning of call progress analysis (CPA) to optimize machine versus human detection
Integrate the IVR to data systems utilizing Web Service APIs
Associates Degree, or equivalent military experience
1 years developing and supporting speech enabled IVR applications
Ability to work effectively and efficiently in a fast-paced environment
Excellent written and verbal communications
Many of our positions require an extra level of screening to obtain Department of Defense security clearance
Rapid Response prides itself in being a drug-free workplace
Proficiency in design and development of NLU based speech applications
Experience with Aspect Prophecy IVR platform and Nuance ASR & TTS products
Must be fully vaccinated: 2 doses of Pfizer/Moderna or 1 dose of Johnson & Johnson, 2 weeks prior or more
Booster shot is required 2 months after Johnson & Johnson or 5 months after second dose of Pfizer/Moderna
What awaits you at Rapid Response
Annual salary increases and performance bonuses
Medical, Dental, Vision, and 401k
Paid Sick Time
Paid Vacation Time
The opportunity to make an impact on communities across the country every day
Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.
Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. EOE, including disability/veterans.