Rapid Response Monitoring Hiring for Telecommunications Engineer Job at Syracuse, NY Full Time

Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our 600+ highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Telecommunications Engineer

The Telecommunications Engineer will be a critical member of our Technical Services team, responsible for maintenance, configuration, and support of the Avaya communication platform. The Telecommunications Engineer performs a vital and rewarding role in protecting our customers’ lives and property, proving to be an integral part of the Rapid Response Monitoring Team.

Responsibilities

• Primary Administration of Avaya Communication Manager with over 500+ users, Avaya Call Management System (CMS), Avaya Session Manager, and Avaya AES system
• Responsible for the day to day adds, changes, deletes, and user support for all communication systems
• Perform preventative maintenance on all Avaya components and Sonus Session Border Controllers (SBCs)
• Troubleshoot and resolve customer and internal voice-related incidents and outages
• Trains end users on use of advanced phone features
• Setup of digital and IP phones

Basic Qualifications

• Associates Degree, or equivalent military experience
• 3+ years of experience in voice and data communication
• 1+ years of experience supporting advanced SIP, CTI applications

Preferred Qualifications

• 3+ years’ experience in a voice and data communications
• Avaya Solutions Administrator Certificate in Aura Contact Center or Aura Communications Manager

Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: [email protected].

For technical support or questions regarding the Recruiting process, please contact by sending an e-mail [email protected].

For technical support or questions regarding the Recruiting process, please contact by sending an e-mail [email protected]. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify

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