Regional Hand Center Hiring for Call Center Representative/Medical Records at Fresno, CA Full Time

Regional Hand Center

Benefits Offered

401K, Dental, Medical, Vision

Employment Type

Full-Time

Call Center Specialist

Regional Hand Surgery Center and Clinics seeks a dynamic call center representative, capable of providing excellent customer service to all inbound and outbound patient, physician office, and medical partner calls. Our best-in-class specialist practice consists of experienced and committed personnel held to high operational standards. We value our team, provide frequent team building events, celebrate milestones, provide monthly recognition awards across all departments, and work collectively to provide the very best patient experience.

Our Call Center Specialists are the backbone of our practice, obtaining complete medical records, insurance, claim information, and authorizations so we can swiftly schedule patients for hand specialist evaluation. In addition to traditional medical receptionist duties, call center representatives verify and communicate patient insurance benefit eligibility for our clinics and surgery center, including commercial insurance, Medicare, and Worker’s Compensation benefits.

Preferred call center specialist candidates are experienced:

• Medical receptionist; or
• Medical professional with a firm understanding of medical billing processes
• Possess knowledge in scheduling or call center environment
• Spanish Speaker

Call Center Representative Education Requirements:

• High School Graduate or equivalent. Associates Degree preferred.
• Successful training or course completion in office or medical administration

Call Center Representative Skills Requirements:

• Accurate typing and database entry skills
• Excellent written and communication skills
• Ability to build rapport with clients over the phone
• Proficient and demonstrated experience utilizing web applications, Microsoft Word, Excel, and Electronic Health Record Applications
• Strong ethical and moral character references

Summary Cell Center Specialist Responsibilities:

• Answer incoming calls on a multi-line phone, providing professional introduction, including representative’s name
• Provides outstanding customer service to internal and external customers
• Listens carefully to the request of the caller
• Utilizes pleasant voice and speaks clearly
• Places outbound calls as required
• Monitors processes and operates accordingly with a sense of urgency
• Routes call as appropriate within established customer service guidelines; accurately records messages and delivers to the appropriate party in a timely manner; checks email and professional exchange messages frequently
• Reports any potential customer concerns or complaints immediately to supervisor and Director of Clinical services as necessary
• Handle sensitive and confidential information according to industry standards
• Articulates complex information to providers
• Appropriately manages follow-up and diffuses difficult situations as needed
• Exhibits positive professional attitude at all times
• Possesses flexibility and dependability, ensuring breaks and absences don’t interfere with the optimal function of our call center
• Consistently demonstrates good problem-solving skills and sound judgment
• Utilizes intermediate computer skills to manage follow-up and outstanding tasks
• Follows consistent processes to ensure accuracy, attention to detail, and excellent follow-through on tasks
• Updates patient charts
• Performs patient chart audits
• Reviews and files Pathology Reports in patient files
• Reviews and files patient Operative Reports in patient files
• Provides backup assistance to Front Desk
• Seeks additional work and lends support to other departments when Call Center duties are satisfied
• Keeps all call center tidy and stocked with necessary supplies