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What do our Residential Sales Specialists do?
The primary purpose of this role is selling the company’s Residential Pest Management Services and Products to new and existing residential customers, while maintaining a customer-focused service to grow the business. This includes assessing customers’ needs by performing a needs analysis based on customer concerns using expert knowledge of the company’s products and services that result in the sales of the organization’s pest control solutions.
Functions include, but are not limited to the following:
- Assessing customers’ needs by performing a needs analysis based on customer concerns using expert knowledge of the company’s products and services and certifications.
- Visually inspects homes and businesses for pests, pest harborage, pest entries, etc
- Based on assessment findings, sell pest control solutions for residential customers.
- Collaborates with our customer service center, Inside Sales department, and technicians for increased opportunities
- Partners with Branch Manager to identify revenue streams with our current base and service specialist engagement Develop proposals for customers to resolve existing pest issues while also proposing additional enhancements to pest household services.
- Complete Home diagram using Sales CRM and provided to ensure clear understanding of customer home and possible challenges.
- Follow up on past proposals to close sales opportunities
- Provide expert knowledge to new service installations to ensure the job is completed satisfactorily
- Complete daily activities and sales performance using the company sales CRM