Republic Services Hiring for CRC Onboarding Manager Job at Indianapolis, IN Full Time

Fully remote. Ideal candidate will be familiar and have experience within our CRC operations.

POSITION SUMMARY: With general direction from the Customer Resource Center (CRC) Senior Manager, the Customer Resource Center Manager supervises a team of regionally based Specialist Supervisors, utilizing defined processes and procedures to ensure consistent and effective delivery of customer service activities while achieving or exceeding operational goals and key performance indicators.

PRINCIPLE RESPONSIBILITIES:

• Oversees all aspects of the Specialist staff as assigned from hiring employees, training, onboarding, employee engagement, and career development.
• Establishes and maintains a service culture that meets assigned targets for operational and key financial performance objectives.
• Drives staff performance and any related improvement through effective application of performance management coaching and development methodology.
• Analyzes and ensures goals are met and provides guidance when hurdles associated with goals are encountered with future recommendations.
• Analyzes daily operational metrics. Consults and collaborates with the CRC leadership team for direct feedback regarding areas of improvement or prioritization.
• Translates and communicates the CRC Strategy into action for Specialist Supervisors.
• Trains and educates Specialist Supervisors as assigned, by providing guidance and opportunities to onboarding and continuous training with expectation of increasing and enhancing their knowledge and skills in order to build progression and succession planning within the Customer Experience Organization.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• Bachelor’s Degree.
• Leadership experience in a large call center environment.
• Experience using bilingual skills, particularly Spanish, in a business environment.

MINIMUM QUALIFICATIONS:

• High School Diploma or G.E.D.
• Minimum of 2 years of customer service supervision or management experience.
• Experience with Salesforce and MS Office software applications.
• Experience with handling multiple deadlines in a fast paced, constantly changing environment.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Why choose Republic?

Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.

As a company, we are proud of our values and encourage those who share in our aspirations to join our team:
· We protect our colleagues and communities through safe practices everywhere, every day.
· We are committed to serving our customers and communities by going above and beyond to exceed expectations.
· We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
· We are driven to deliver results in the right way.
· We encourage a human centered culture that honors the unique potential and dignity of every person.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.