Resource Staffing Hiring for Customer Operations Support Job at Plano, TX Full Time

Long-Term Contract

Pay Rate: $23 – $25 / hour

Shift: Monday-Friday 8am-5pm

Location: Plano, TX

World-wide electronics manufacturer is looking for an experienced Customer Operations Support to join their team. This role is part of a cross-functional team applying policies and procedures to perform responsibilities and resolve a variety of issues exercising high-level judgement and critical thinking to determine the appropriate action. Requires a self-managed professional who is able to comprehend and utilize information quickly in a challenging, fast paced environment.

Responsibilities:

• Customer support and planning
• Daily detailed management of Central Region Accounts
• Sales ing
• Weekly review of Customer Shipments
• Utilizes advanced Excel functions: charts, pivot tables, V-lookup
• Oversee proper close of sales orders and purchase orders
• Customer project management
• Liaison to all departments to ensure customer commitments are met
• Specific projects as assigned
• Management of customer portals
• Provide operational updates to customer contacts via email, phone, and scheduled meetings
• Planning
• High level material stock interpretation for order planning and updates
• Communicate with various factory personnel regarding shipment updates
• Coordinate with DAL/DEUS to schedule shipments and provide a ship commitment
• Apply judgement coordinating the drop shipment process with the factory to insure seamless and on time customer delivery
• Finance
• Assist accounts receivable and payment processing teams in resolving outstanding invoice issues
• Obtaining necessary documentation from logistics teams to satisfy audit requests

Experience/Education Required:

• Associates degree in Business or related discipline preferred
• Work experience demonstrating a high level of competence
• 5 years of previous customer service experience or business operations required
• Demonstrated proficiency with computer software to include MS Office (Word and Excel), e-mail and ERP systems
• Excellent typing and data entry skills and high attention to detail is required
• Effective communication skills, both oral and written, are required
• Demonstrated ability to resolve issues with customers is required
• Effective time management and organizational skills required

Why Apply

• Eligible to enroll in medical, dental and vision insurance
• Weekly pay periods
• Direct Deposit offered
• Monday thru Friday work schedule – Relax on weekends

Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Since 1989, we have been bringing employers and job seekers together in a variety of industries and positions throughout the great state of Texas.

As an equal opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.

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