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Patient Service Representative
Location: Yuma, AZ
Shift Schedule: Part-Time
Direct Supervisor: Patient Service Representative Supervisor
Job Description:
Patient Service Representative is responsible for providing durable medical equipment to patients in the field either discharging from hospitals, or preoperatively setting them up with equipment. They must present themselves in a professional manner at all times with patients, doctors, nurses, office managers, physical therapists, and other professionals. They must provide high level of product knowledge and educate patients with the equipment they are receiving. The patient service representative will support the Sales Representative in a specific territory by providing field support. The primary responsibilities are to provide customer service for all patient fittings. They are responsible for managing their own inventory levels and communicating with internal operations regarding their day to day services.
Responsibilities:
- Effectively maintains information about all customers/patients.
- Patient interaction and Customer Care to all parties they interact with.
- Delivers and retrieves orthopedic appliances including bracing, CPM, Cold Therapy, electrotherapy, soft goods, home therapy equipment etc.
- Answering phone calls in regards to patient service questions and inquiries
- Thorough knowledge of products and equipment; assisting with troubleshooting.
- Education of product knowledge, and consistent re-education of products
- Submit detail orientated paperwork timely and accurately within Empower.
- Clean, test, manage inventory and working equipment
- Driving on the road/highways from appointment to appointment consisting of patient home fittings, hospitals, and clinics.
- Responsibility to follow doctor protocols effectively. Respond to voicemails, phone, Empower events and e-mails promptly, at least 24-48 hours as a courtesy.
- Collect payment from patients when needed/instructed to do so by the Scheduling Specialist.
- Other duties as assigned
Qualifications:
Education and Experience
- High School diploma or GED certificate required.
- Minimum 1 plus years of Durable Medical Equipment experience in the medical field and/or a customer service oriented environment required.
- Medical device industry experience preferred.
- Medical terminology or training preferred.
- Valid Driver’s license and automobile insurance required.
- Must maintain appropriate level of automobile insurance necessary to insure and protect the Company from liability arising out of the misuse of their personal vehicle while performing the essential duties of the position.
- Valid Driver’s license issued in state where job will be performed maintaining a good driving record with no more than 3 infractions on DMV report.
- Has taken or denied taking the Hepatitis B Vaccine
Essential Skills and Abilities
- Ability to:
- Lift up to 50lbs.
- Stand and carry items that weigh 10-35lbs.
- Be flexible in work schedule, including overtime.
- Exhibits:
- Excellent communication skills and presentation including podium skills.
- Strong analytical and problem resolution skills.
- Exceptional organization skills.
- High degree of flexibility in adapting to a rapidly changing environment.
- Demonstrated (proven) experience:
- Interpersonal and client relationship skills.
- Using IT automation, applications and mobile devices.
- Working within multi-culture environments.
- Durations of Daily Tasks:
- Driving 60%
- Lifting and bending 20%
- Paperwork & Inventory 10%
- Walking 10%
In addition:
- Fuel Reimbursement
Qualities of a PSR– Dependability: people person (interact with customers). good communicator
EEO Statement
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact our director of Human Resources.
If you are interested in the position and meet the qualifications please submit a resume.
*Please no calls regarding this position
Job Type: Part-time
Job Type: Part-time
Pay: $22.00 – $24.00 per hour
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: Multiple Locations
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