Log In
Sign Up
Job Description
Retail Merchandising Services (RMS), based in Brooklyn Park, MN, specializes in providing product merchandising services within retailers throughout the US. We are currently seeking a qualified Senior Account Assistant to join our team.Duties:
- Answer high volume phones using professional manner, answering employee questions efficiently and accurately
- Assist with weekly review of submitted employee photos, reports and comments, noting discrepancies and following RMS procedures to determine next steps
- Coordinate new store and remodel coverage needs
- Oversee single store issue investigation and resolution
- Create planogram packets, partnering with Office Lead on mailing logistics
- Review submitted employee comments and related questions received via email and submitted through the web, respond accurately within 24 hours of receipt
- Create and foster positive relationships with RMS employees including reps, peers and managers. Ensure that all interactions and communications are timely, professional, and respectful.
Requirements:
- 2+ years’ previous office, or customer service experience
- Previous experience working in retail required
- Intermediate/advanced user of Microsoft Office products, with an emphasis on Excel and PowerPoint
- Attention to detail and timelines to ensure all deadlines are met
- Strong customer service mentality when interacting with employees
Retail Merchandising Services, Inc. is a growing business with more than 30 years of experience. We offer a great working environment and a family friendly mentality. For more information visit our website at www.rmservicing.com.Shift: M-F 9-5:30pmJob Type: Full-timePay: $18.00 per hourBenefits:
- 401(k)
- 401(k) matching
- Disability insurance
- Life insurance
- Paid time off
- Profit sharing
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Retail: 3 years (Preferred)
- Microsoft Office: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
