Returnmates Hiring for General Manager, East Coast and Central US at Dallas, TX Full Time

Returnmates is a fast-growing, LA-based technology and logistics startup that provides brands with a customer centric delivery and returns experience for their shoppers. Our mission is to make online shopping more enjoyable by creating a seamless post purchase experience. We combine technology and logistics to provide a white-glove service for consumers — step by step delivery tracking, SMS customer support and boxless, printerless (!) doorstep returns. If you want to join an innovative team that is tackling an area of ecommerce that has been left out to dry, this is the place for you.

The Role:

Returnmates is seeking a General Manager to oversee our East Coast and Central US city operations. You’ll be responsible for the performance of our teams in New York City, Washington DC, Miami, Houston, Dallas, and Austin. This will include managing a diverse team across Operations (drivers, warehouse workers, support teams), being the lead contact locally for our high-profile brand partnerships, liaising with our technology and product teams to solve challenging problems, and constantly innovating on our current business model. Your day-to-day efforts will support aggressive growth and expansion at a rapidly growing, early-stage startup.

The ideal candidate is based in either NYC, DC, Dallas, or Houston (although we will consider candidates outside of these areas) and will be expected to travel 40% of the time between their respective city teams.

What You’ll Do:

• Partner with the VP of Operations, Operations Leadership Team, and Executive Leadership Team to develop operational strategy and identify opportunities for improvement
• Build, develop, and lead a team of dedicated and innovative operators focused on disrupting the logistics industry
• Oversee the day-to-day operations and execution of the city teams, including warehouse operations, inbound and outbound logistics, and support teams
• Own the P&L of your region and be responsible for unit economic sustainability, market budgets, business performance, and achieving profitability
• Manage the regional experience for our key customers: end-users, brand partners, and drivers
• Collaborate with HQ teams to align on KPIs and goals for the city/region
• Define the hiring needs across your region and recruit top operations and analytics talent
• Spearhead cross-functional efforts that improve operational performance and scalability, organizational efficiency, and customer experience across Operations, Customer Support, Product, Tech, Sales, and Marketing
• Iterate on existing process and envision the scalable processes of the future in Warehousing, Reverse Logistics, Forward Logistics, Supply Chain Management, and e-commerce delivery

Requirements

Basic Qualifications

• Bachelor’s degree from an accredited college or university, MBA preferred
• A minimum of 6-8 years of experience in business management, investment banking, consulting, logistics, technology, or a high-growth startup experience
• 3+ years of experience leading teams combining EQ and IQ to make sound strategic judgment
• Experience in managing complex projects/programs through to completion
• Outside-the-box thinker with big visions for the future (and a plan to get there)!

Preferred Qualifications

• Humble, can-do attitude with an obsession for solving problems
• Experience building and managing high performing teams
• Exceptional interpersonal skills
• Strong analytical skills; proficient in Excel and Powerpoint, familiarity with SQL
• Strong understanding of ecommerce and the online returns process
• Ability to communicate with several levels of stakeholders; brand partners, drivers, warehouse workers and junior team members
• Team player
• Lead by example in rolling up your sleeves and getting deep into the day-to-day work
• Agile – able to jump from priority to priority and gain inspiration from a fast-paced environment

Benefits

You’ll be excited to join the team because we have:

• The opportunity to join the ground floor of a fast-paced startup experiencing hyper-growth!
• 100% health, vision, and dental benefits coverage for employees, and 50% coverage for eligible dependents
• Unlimited PTO
• Employee stock options
• A fun and engaging work environment