Ritter Communications has been at the forefront of the local communications industry for more than a century. We began providing telephone service in Northeast Arkansas in 1906. Today, Ritter Communications serves over 100 communities across Arkansas, northeast Texas, southeast Missouri, and west Tennessee. The company has grown steadily over the years, expanding rapidly and is now the largest privately-held regional broadband fiber, telecom, video and cloud services provider in the Mid-South. Ritter invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer focused experience.
We are looking for an experienced Network Support Specialist to join our team.
General Summary:
The Network Support Specialist is a part of the Ritter Network Operations team responsible for providing overall operational support to Ritter’s Enterprise customers, to include activation related task such as the assignment of service orders, move/add/change and disconnect orders. The Network Support Specialist also serves as an escalation point for the Helpdesk concerning residential customers. The role may also serve as a POC for Field Operations. Success in this role is highly reliant on the ability to adapt to rapidly changing environments, networks, learn new technologies and processes quickly, and the ability to work both independently and in a team environment.
Essential Job Functions:
Knowledge, Skills, and Abilities:
Education and Experience:
Bachelor’s Degree in Engineering, Computer Science, or a similar technical field is preferred, or an Associate Degree in a technical field coupled with relevant work experience;
Significant years of direct and relevant work experience will be considered;
Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
Job Type: Full-time
Benefits:
Schedule:
Ability to commute/relocate:
Education:
License/Certification:
Work Location: One location
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Job Details Full-timeEstimated: $110,000 – $170,000 a year Benefits Dental insurance Health insurance 401(k) 401(k) matching Paid time off Qualifications...
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