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Job Description
Rival Solutions is looking for an ambitious and versatile Customer Account Manager. This customer account management opportunity will be working with our current customers and develop relationships with potential new customers. If you thrive in a progressive environment where every day brings a new challenge, then Rival Solutions could be the fit for you!
The ideal candidate for the Customer Account Manager is enthusiastic, thoughtful, and passionate about creating a memorable customer experience and building strong relationships with our potential consumers. As a Customer Account Manager, you will provide premium customer service and sales support across a variety of communication platforms. You and your fellow team members will be responsible for ensuring that our consumers receive the best possible customer service experience.
Responsibilities:
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Act as primary contact for customers and really listen to wants, interpret their needs, and advise on any solutions that may be needed
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Assist with the development and maintenance of client relationships this includes consulting and being a trustworthy resource for customers through the purchasing process and any time after that when needed.
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Be knowledgeable of all products and services offered including having a full understanding of the pricing of our clients
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Participate in business development by assisting with the creation of customer service and sales strategies
Qualifications:
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Excellent written and verbal communication skills are a must within this role
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The ability to problem-solve and be solutions-oriented allows someone to excel in this position along with having strong organizational and time management skills
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The ability to learn new clients services quickly while maintaining a professional customer service demeanor
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1-3 years of customer service, business, and/or sales experience preferred
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High School diploma required college education in Marketing, Communications or Business preferred
Benefits:
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We offer a weekly competitive compensation package which also includes mileage reimbursement when traveling for our clients
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One-on-one meeting with the CEO of our company along with a mentorship program that offers private sessions to enhance the training
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Various networking opportunities for continuous growth even after initial training
