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Job Purpose: To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.
Essential Duties and Responsibilities:
- Enter customer orders and scan / index documents as required.
- Schedule the pick ups and delivery of customer loads.
- Properly document orders in computer and update customer contact information.
- Assign, consolidate and update local drivers to assist local dispatch in the dispatch system.
- Oversee local dedicated account billing and special hourly billing weekly.
- Enter called in order entries, emailed orders and scan back up orders in the system.
- Pull all hourly driver times and update daily in ADP.
- Enter broker orders received from LTL planner and scan all brokers and all back haul paperwork from Fleet Managers loads into system.
- Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures.
- Clearly understand goals, policies, and procedures of RJW.
- Communicate customer problems, leads, and inquiries to the appropriate personnel.
- Maintain confidentiality of company information.
- Recommend improvements and implement approved improvements.
- Update reports as required by operations manager and COO.
- Assist local dispatcher in update of Tee Cards.
- Back up for other clerical Transport person when on vacation or days off.
- Other tasks as assigned by manager.
Additional Responsibilities:
- Positive telephone personality.
- Capable of being trained to be ‘Phone Assertive’.
- Exceptional customer service skills.
- Organizational and scheduling skills.
- Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.
Qualifications:
- Basic office clerical skills.
- Must be able to type at least 40 wpm.
- 1 – 2 years of clerical experience.
- Basic transportation / logistics experience.
Education and/or Experience Required:
- High School Diploma or general education diploma (GED) is preferred.
This is not the JD in it’s entirety.