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About us
Robert Horne Ford is a small business in Apache Junction, AZ. We are social, autonomous and our goal is to We boast a diverse, energetic, dedicated and fast-paced culture in which teamwork and ingenuity thrive. We strive to create an environment that is entrepreneurial, nurtures personal development and builds on unique talents. Team member passion and commitment to excellence have helped make Horne Auto Group a leader in the industry. It’s why Horne Auto Group stands out as a category leader and why people want to work with us, organizations want to partner with us and why clients come to us time and again as a leading resource for for all of their vehicle needs. Above all else, it makes Horne Auto Group a special company, one that can attribute its success to its products, clients, and most importantly, its team members..
Our work environment includes:
- Fast Pace
- Friendly
- Fun
We are looking for a competent and Experienced Service Advisor’s with Domestic Brand Experience to help our customers when they need assistance with their vehicles. Service Advisor responsibilities include diagnosing vehicle problems and accurately completing service-related paperwork.
As a Service Advisor, you must be able to communicate well with customers and mechanics to correctly describe the problems with their vehicles. You will be able to provide our customers with an accurate estimate of time needed for service repairs. To succeed in this role, you should have a great interpersonal and communication skills, as you’ll have to coordinate between mechanics and the customers. Ultimately, your goal will be to provide excellent customer service, complete all required paperwork and do the job in a timely manner.
Responsibilities:
- Accompany customer vehicles to repair facilities and/or test-drive loaner cars in special cases.
- Answer customers’ phone calls, emails and questions about their orders.
- Make sure that all paperwork is in order to process the order quickly and effectively
- Make sure the customer’s vehicle is ready for collection on time, without delays.
- Follow up with the customer and make sure everything is to their satisfaction.
- Explain any extra warranties or maintenance plans that come with the vehicle.
Job Type: Full-time
Pay: $96,000.00 – $180,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Apache Junction, AZ 85119: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver’s License (Required)
Work Location: One location
