4 years of general business experience, preferably in mortgage banking, sales support or a customer/client service industry
Coursework toward Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR)
Bachelor’s degree in Business or Human Resources
History and proven track record of experience in employee relations
Excellent telephone, communication (verbal and written) and organizational skills
Excellent spelling and grammar
Ability to meet deadlines as assigned
Strong knowledge of Microsoft Office, InfoPath and SharePoint
Ability to work well in a team environment
High level of interpersonal skills
High level of confidentiality and the ability to handle sensitive or confidential situations and documentation
Ability to work in an environment with dynamic and ever-changing priorities
Ability to work in an environment that embraces feedback and provides it freely
Job Summary
As a Team Relations Specialist, you will serve as a generalist for all teams by answering non-complex questions and escalating issues as appropriate. By supporting the culture of our Rocket Companies, you will handle all the team relations matters.
Responsibilities
Serve as a generalist for all human resources teams, including recruiting, leadership development and education, payroll, compensation, HRIS and benefits, by answering non-complex questions and escalating issues as appropriate
Provide team relations support to the team members and leaders of the company
Handle paperwork for new hires and assist with the new hire orientation
Assist with written and verbal disciplinary reviews while tracking performance information
Conduct exit interviews
Perform instructor-led and computer-based training
Collaborate closely with legal to ensure compliance and mitigation of business risk
Be a strategic business partner to the businesses you support
Actively participate in business leader meetings
Ensure HR initiatives are aligned to business objectives
Be an advocate for team members, leaders and the company
Actively participate in meetings to share updates on outstanding issues, provide summaries of issues to analyze trends and brainstorm solutions with the team
Who We Are
Rocket CompaniesĀ® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket MortgageĀ®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. And we’re passionate about the work we do, and it shows. We’ve been ranked #5 on Fortune’s list of the 100 Best Companies to Work For in 2021, as well as ranking #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2021.
Disclaimer
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.
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