RPG (Restaurant, Pub & Games) Hiring for Front of House Staff Job at Lawrence, KS Full Time

The Front of House Staff is responsible for the primary customer service given to customers once they have been seated at a table or at the bar. This role fits into the organizational structure under the FOH staff attached in this document.

The Front of House Staff will:

• Excel in quality customer service with a can-do attitude and charming demeanor.
• Be attentive to the flagging system and attend to the needs of the customer.
• Take orders from customers.
• Prioritize and enact food and drink safety as lined out in the Policies & Procedures.
• Communicate with BOH staff to ensure readiness of customers’ orders.
• Bring food and drink to customers.
• Interact with POS system to enter orders for customers.
• Assist customers in explaining the organization of our library, finding new games, and helping them learn how to play.
• Be prepared to answer customer questions about RPG’s menus.
• Bussing tables and placing dirty wares at bussing stations.
• Assist in general upkeep and cleaning schedules of FOH.
• Report to General Manager for all responsibilities, questions and concerns. If applicable, report to Manager on Duty.
• Pour and mix drinks according to the recipes of RPG, at the direction of the Bar Manager, and at the customer’s request.
• Pour and mix drinks minimizing waste.
• ID customers to ensure age ability to drink alcohol.
• Have an intimate knowledge of RPG’s drink menu and its recipes, and a working knowledge of other well-known drinks and mixed-drinks.
• Manage on-hand inventory behind the bar in real time.
• Manage tap system in real time.
• Recognize when to cut off a customer and refer customer to Bar Manager or if applicable, Manager on Duty.
• Assist in general upkeep and cleaning schedules of the bar and the FOH.
• Report to the Manager on Duty for all responsibilities, questions and concerns.

Skills necessary to the job function are as follows:

• Customer Service
• Floor attentiveness
• Memorization of RPG menus
• Understanding and compliance with company policies.
• Finding and assisting in money-saving alternatives
• Supporting and maintaining the mission of Trader’s Cache and RPG

Competencies necessary to the job function are as follows:

• Good time-management
• Clear communication
• Professional conduct
• Teamwork with the FOH team

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Ability to commute/relocate:

• Lawrence, KS 66044: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Restaurant experience: 2 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location