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RS Group/Staton Logistics is a leading provider of comprehensive logistics solutions dedicated to delivering top-notch services to our clients. As a Logistics Coordinator/Account Manager, you will play a crucial role in ensuring the seamless operation of our logistics services while fostering strong relationships with our clients.
Key Responsibilities:
- Account Management:
- Develop and maintain strong relationships with clients to understand their logistics needs and expectations
- Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly
- Monitor and manage client accounts to ensure high levels of satisfaction and retention
- Logistics Coordination:
- Plan, coordinate, and oversee logistics operations in our Truckload team
- Ensure timely and accurate delivery of goods to clients, optimizing routes and transportation methods
- Negotiate with carriers in order to maximize profitability and improve efficiency by identifying ways to improve cost savings
- Problem Solving and Issue Resolution:
- Proactively identify potential issues in the operations and implement effective solutions
- Handle any logistics-related problems that arise, ensuring minimal disruption to client services
- Communicate effectively with clients regarding any changes or delays in delivery schedules
- Data Management and Reporting:
- Maintain accurate records of all logistics activities
- Generate regular reports on logistics performance and present findings to management and clients
- Utilize logistics software and systems to track and manage shipments, ensuring data integrity
- Continuous Improvement:
- Stay up-to-date withbest practices in logistics and supply chain management
- Identify opportunities for process improvements and implement changes to enhance service quality
- Participate in training and development programs to continuously improve skills and knowledge
Qualifications:
- Proven experience in logistics coordination and account management, preferably in a third-party logistics (3PL) environment
- Strong understanding of logistics operations, including transportation, warehousing, and distribution
- Excellent communication and interpersonal skills, with the ability to build and maintain client relationships
- Strong problem-solving skills and the ability to handle multiple tasks simultaneously
- Proficiency in logistics software and Microsoft Office Suite (Excel, Word, PowerPoint)
- Detail-oriented with strong organizational skills and the ability to work under pressure
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A supportive and collaborative work environment
- The chance to be a part of a dynamic and growing company in the logistics industry
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