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Job Category
User Experience
Job Details
Salesforce, Inc. seeks Senior Researcher Research & Insights in Bellevue, WA:
Job Duties: Provide strategic and tactical insights that inform design and development. Partner fully with product owners, designers, marketers, and customer success champions to provide the best possible experience for our users and customers. Participate in strategic product research and analysis, always striving to deeply know and understand the customers who will be using your products. Synthesize research to identify personas, product use cases and user types. Support the development of product pilot sessions, workshops, and concept testing. Create narratives to frame problems and highlight the business value of potential solutions. Be a strategic business partner to key executives, helping shape their long-term vision. Work on fast-paced projects, requiring attention to detail and working within constrained timelines. Lead end-to-end research independently overseeing recruitment, study design, stakeholder management, analysis, and reporting. Telecommuting is an option. Some travel to Salesforce offices may be required.
Minimum Requirements: Bachelor’s degree in psychology or a research-related social science field and three (3) years of experience in the field of UX/UI design, or three (3) years of experience in the job offered. Degree (psychology or a research-related social science field) or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).Special Skill Requirements: (1) User Interviews; (2) Survey Research; (3) Concept & Usability Testing; (4) Card Sorts; (5) Tree Testing; (6) Text Analysis; (7) Quantitative analysis & advanced statistics; (8) R; (9) JASP; (10) SPSS; (11) Qualtrics; (12) SurveyMonkey; (13) Amplitude; (14) Experience conducting mixed methods research in B2B companies; and (15) communicating research findings. Any suitable combination of education, training and/or experience is acceptable. Education, experience and criminal background checks will be conducted.Telecommuting is an option. Some travel to Salesforce offices may be required.Salary: $146,600.00 – $201,700.00 per annum.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Submit a resume using the apply button on this posting or by email at: [email protected] at Job #21-13787. Salesforce is an Equal Opportunity & Affirmative Action Employer. Education, experience and criminal background checks will be conducted.#LI-DNIAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.Salesforce welcomes all.More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/For Washington-based roles, the base salary hiring range for this position is $146,600 to $201,700.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
