Salience TMS Neuro Solutions Hiring for Healthcare Patient Liaison / Entry Level Job at Plano, TX Full Time

Start a promising career in the healthcare industry, join our team and change people’s lives!

About us

We are collaborative, rewarding and customer-centric.

Our work environment includes:

• Safe work environment
• International workforce
• Modern office setting
• Growth opportunities

SUMMARY/OBJECTIVE:

Salience Health serves patients in our communities by utilizing a collaborative, team approach to consider ALL aspects of a person’s health. Through comprehensive assessments and patient education, we can formulate a comprehensive treatment plan specifically catered to the patient. Our Salience Health team is comprised of uniquely diverse individuals who have come together to build an innovative and dynamic platform with each team member collaborating to improve the health and well-being of those we serve.

We are seeking an energetic individual to join our Patient Liaison team and become a key player in growing the Salience Health Network though assisting patient needs, managing doctor referral pipelines, and enhancing brand awareness. This entry-level position is the launching point for a promising career in healthcare.

As a Patient Liaison , you will play a crucial role in educating our patient population about TMS, CBT therapy, digital neuro assessments, and other patient services. Patient Liaison will direct incoming calls to coordinate care with the proper services and make outgoing calls to patients who have been referred for our service, all the while providing exemplary customer service. These team members are a huge asset to our Patient Advocates, Treatment Coordinators, and Medical Directors at all locations.

Successful candidates must have a strong work ethic, a passion for mental health, the desire to improve behavioral healthcare delivery, the drive for self-improvement, a “continued learned” mentality, and the motivation to not only meet but exceed goals and monthly targets. This role will be groomed to propel you into a greater role within Salience Health.

RESPONSIBILITIES/DUTIES:

– Field inbound calls for Salience Health and route inquiries or questions accordingly.

– Manage incoming patient lead flow using inquiry techniques to book TMS consultations.

– Contact patients from outside provider referrals to help educate about TMS and other services.

– Be present and able to answer any inquiries through our website’s chat tool.

– Maintain call volume of 40-50+ calls per day with the intent to qualify key leads and create a pipeline for Patient Advocate and Market Development Team

– Track all relevant qualification and lead management activity using Salesforce (including calls, prospect pipeline, account notes, etc.)

– Meet or exceed key activity metrics for daily calls, emails, and consultations booked.

– Collaborate closely with the Patient Advocate and Digital Neuro team to ensure we are providing the best care to our patients and our practices.

– Expand knowledge of the current status of mental health and help Salience Health become the standard in behavioral health delivery.

– Educate and schedule patients for any CBT therapy or Digital Neuro services referred by a Salience Health provider.

– Work with cohesively with the other teams and departments to effectively address and resolve complex issues in a timely manner, while aligning their actions with the values set by Salience Health.

– Provide detailed information on bookings and patient interactions and promote additional services.

– Effectively manage escalations through the appropriate channels, ensuring the appropriate accountability, communication, sense of urgency, and follow through requirements are outlined.

– Perform other tasks as assigned by supervisor

JOB SPECIFICATIONS:

– All responsibilities and duties included above, but not limited to.

– Full-time employee

– Expected hours of 8:30 am to 5:30 pm*

– Working knowledge of Microsoft Office Applications and internet navigation

– EMR (InSync) knowledge preferred

*Hours may vary depending on need.

REQUIRED EDUCATION/EXPERIENCE:

– College Degree or equivalent combination of education and experience

– 0-2 years of sales experience, customer service, or lead generation

– 0-2 years of healthcare experience

– 0-2 years of call center experience

– Knowledge of Salesforce preferred but not required

ESSENTIAL FUNCTIONS/SKILLS:

– Exceptional customer service skills

– Positive can-do attitude

– Ability to think critically and react during complex situations

– Self-motivated and highly organized

– Team player yet capable of working independently

– Driven and tenacious with the ability to be professionally persistent and persuasive

– Customer/personal service-oriented sales

– Ability to learn and follow sales methodology to achieve goals

– Excellent verbal and written communication skills

– Excellent probing and active listening skills

– Ability to multi-task and stay on track

– Excellent organizational, analytical, and problem-solving skills

– Ability to conduct extensive cold calls and email campaigns

– Be humble, coachable, great to work with and open to trying new things

– Persistent, persistent, persistent

– Empathy and compassion for mental health improvement.

– Ability to shift and adapt on the fly.

Job Type: Full-time

Pay: $19.50 – $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Medical specialties:

• Neurology
• Primary Care
• Psychiatry

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• Bachelor’s (Preferred)

Work Location: One location